| Address: | Mumbai Suburban, Maharashtra |
I recently bought a Maruti Wagon R LXI CNG, Chassis: 438003, Engine: 7170807, which was delivered to me on the 19th of July 2012 but with faulty brakes (The car doesn’t stop immediately on pressing the breaks & the break goes right inside touching the floor of the car, which is very unusual in new cars), every since am compelled to visit the service center every second day in order to get this problem rectified.
The service center is unable to detect the problem & in spite of replacing the master cylinder & break booster with a new one, there’s no improvement in the effectiveness of the breaks. Its sheer disappointment & heart bun to see my brand new car in the service station, instead of I driving it.
I don't really blame the service center for this but am extremely disappointed with Maruti's irresponsible behavior, how can they deliver a car with faulty brakes? Aren’t the cars being QC before delivering them to customers? By this act Maruti is not only displaying unfriendly consumer behavior by selling faulty cars but also an irresponsible one by risking pedestrians lives with faulty car breaks, which cannot be ignored.
I want an answer from Maruti Suzuki India for this irresponsible behavior. Was this information helpful? | 
New Wagon R LXi — irresponsible behavior
Respected Sir/Madam,I feel extremely sad with the irresponsible and callous attitude and answers of the the executives of SABOO MOTORS, SOMAJIGUDA, HYDERABAD regarding the registration of my car. i bought a NEW WAGAN R LXI ON 30TH OF JUNE 2010. i work as a manager in a bank and I have told the executives while buying the car that I cant come suddenly on week days as I need to be in the bank from 8am to 6pm. so I requested them either to inform me 2 days before the stipulated date or else do the work on saturday as I can come from 1pm. They nodded their heads for every thing that I said and I paid 2500 as registration charges though its only 650 if I go personally. Instead of the they calling me I myself took time from my busy schedule and called them twice and the executive asked me to come on 31 st july i.e after one whole month.I took permission and went their by 12.50 pm and then the SABOO EXECUTIVE asked me to go back because of bad working of the computers.. when I was talking to the executive the MOTOR VEHICLE INSPECTOR who overheard the discussion wanted to help me and asked the executive to bring my file for signature and then the executive to OUR SURPRISE SAID THAT HE DIDN'T EVEN BRING THE FILE AT ALL. WHAT IS THIS WHEN HE DIDN'T BRING THE FILE WHY DID HE CALL ME AND WASTE MY PERMISSION AND ON THE OTHER HAND WAS ARGUING WITH ME THAT HE DIDN'T CALL ME AT ALL.THE INSPECTOR ASKED ME TO COME ON 2ND AUG I.E TODAY AT 3.30 AND ASKED THE EXECUTIVE TO COMPLETE THE FORMALITIES BY THEN. HE NODDED HIS HEAD LIKE A DOLL. when the constable inspection was over and when I was about to leave I asked the concerned executive twice WHETHER I SHOULD BRING THE VEHICLE AGAIN AND HE SAID "NO" TWICE. TODAY WHEN AGAIN I MYSELF CALLED HIS HE SAID THAT I SHOULD COME AT 1 PM WITH THE VEHICLE.. HE WILL GIVE ME PERMISSION AT 1 PM AS 11.30 TO 2.30 ARE PEAK BANKING HOURS. I WASTED 2500 AND LISTENING TO ALL RUBBISH FROM THE EXECUTIVES.
I WOULD REQUEST MARUTI SUZUKI COMPANY TO FORWARD THIS TO SABOO MOTARS, SOMAJIGUDA, HYDERABAD AND WARN THEM AND ASK THEM TO APPOINT PROPER "RESPONSIBLE PEOPLE" OR OTHER WISE IT SPOILS THE REPUTATION OF MARUTI SUZUKI.. WE HAVE 5 CARS IN OUR FAMILY AND FRIENDS FROM MARUTI SO I FELT IT AS A "RESPONSIBLE CUSTOMER" TO INFORM YOU.
HOPE QUICK ANSWER FROM ATLEAST YOU PEOPLE..
G. RUKMINI.
HYDERABAD.