[Resolved]  Maruti Suzuki — poor car service after accident

Address:Kottayam, Kerala

From,
Rajeev k s
Korothu puthenveedu ( sreekripa)
Manimala – kottayam
Mob [protected]

Sir,
I am an owner of Maruti wagon R. It had an accident near ponkunnam on october 3, 2012.I have insurance. Following that, i took it to the Cheppumpara Maruti service station. It was my driver who took my car back after service, as i was not at home. Later on it was noticed that the number plate, dust guards, one side beading were missing from it which was there before accident. I made this into the notice of Mr. Shibu - the work manager of Cheppumpara Maruti station, Mr. Thomas and Mr. Alex the other co workers. Later i took my car back to the station on his word that it will be fixed .But he insulted me on reaching there and said I’ll have to pay additional for that. I am a maruti user for the last 15 years and this is the first time that I am receiving such a humiliation from Maruti.
I kindly request to the related authorities to take necessary actions to solve this and also teach those workers of yours about the trust we , people are having on Maruti, so that they won't repeat their misbehaving anymore in future.
Yours faithfully
Rajeev k s
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Aug 13, 2020
Complaint marked as Resolved 
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From,
Rajeev k s
Korothu puthenveedu ( sreekripa)
Manimala – kottayam
Mob [protected]

Sir,
I am an owner of Maruti wagon R. It had an accident near ponkunnam on october 3, 2012.I have insurance. Following that, i took it to the Cheppumpara Maruti service station. It was my driver who took my car back after service, as i was not at home. Later on it was noticed that the number plate, dust guards, one side beading were missing from it which was there before accident. I made this into the notice of Mr. Shibu - the work manager of Cheppumpara Maruti station, Mr. Thomas and Mr. Alex the other co workers. Later i took my car back to the station on his word that it will be fixed .But he insulted me on reaching there and said I’ll have to pay additional for that. I am a maruti user for the last 15 years and this is the first time that I am receiving such a humiliation from Maruti.
I kindly request to the related authorities to take necessary actions to solve this and also teach those workers of yours about the trust we, people are having on Maruti, so that they wont repeat their misbehaving anymore in future.
Yours faithfully
Rajeev k s

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