[Resolved] Maruti Suzuki / Prime Motors — Poor Service | |||
I Naveen Singhal from AGRA. I had a Swift Dzire Maruti car having no UP80 BL 0106. I give my car for 4 th paid services in Prime Motors service centre Agra byepass road Agra on 10.10.2011 with no problem in car (i.e only because my service is due) . They made service but my car does not picking up excellator after service. I check it and complaint the same to service centre on 11.10.2011 and told that the there was some problem with cluth/excellator my car is not picking up speed. They said I will send you the engineer to your premises but they does not do so. After repedeatly complain the same they said I will send engineer after diwali.. On 30.10.2011 i.e after diwali they send us the service engineer and the engineer is saying that your clutch is down. Then I made complaint on [protected]. Then the service centre said to me that please you agree to change your clutch and I will made you a discount on your bill. I want to know that my car is running only 11000 odd kilometer and only after the day of service the problem occur that you can also check from my JOB Card Data. Is this a way to earn the money by changing the parts and creating the problem to the customer. Regards Naveen Singhal [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
i saw that there are so many managers and supervisers croud but real mechanic are les. So the service provide by the prime moters is very poor . Owner have to watch
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I am Ajay Dhar from Agra, and i had given my car for paid service to prime motors but the services of the dealer are pathetic. They are not at all professional and my car was not even properly cleaned. The various complaints which i had intially ask to be done were not even attended to on top of that my gear areas cover was kept open and screws were missing. The same as shown to the delivery boy and he acknowleded the same but the manager who called was not even willing to accept the mistake. The simple answer is that it is all ok.
With this complaint i request Maruti to look and audit their service centers regularly and as a Maruti customer i feel dejected with such services. Why should a customer find faults in his servicing and then report it and then it keeps on going on and on.
I hope the main responsible owner of this center take note of these issue and avoid further guest desonances.
Ajay Dhar
[protected]