[Resolved]  Maruti Suzuki — Poor service and fraud at Maruti service station Sawai Madhopur, rajasthan

Address:

Rajasthan

We own a Maruti Desire, RJ25 CA 1091, 2010 model, we purchased it from jaipur.

Last month on 18th Jan we were coming from Kota to Sawaimadhopur. Suddenly we found that heavy fumes started coming out from our car bonnet. We were so fainted that on the spot we stopped the car and came out from the car. We thought it might be fire in our car but it was not the fire. It was really very strange that without any accident how come such fumes coming out from our brand new car.

Then we called for help and we got the help from nearby toll, they sent an ambulance to pick us. We also called to toll service they took our car to Sawaimadhopur. There we took our car to Vipul Motors service station. After inspection at service station they said that engine got ceased as coolant was leaked, but didn't find any reason for coolant leakage. While inspection they found that there was no accident, not even a small scratch on the car.

As our car is under guarantee period they said that they will replace the engine free of cost and give us back. It’s almost 1 month over but my car is in same condition. Every time we are going to Vipul Motors service station, they send us back by saying that they will repair the car by tomorrow.
But now I am so much fed up of the service provided at Maruti service station at Sawaimadhopur that I am looking to get the help from consumer court.

It’s my humble request to you, as due to manufacturing defect in my new maruti car coolant was leaked and engine got ceased, Please replace the defected engine of my car and give it back to me ASAP.

Its really painful to me that in such a time when every company is giving better services to their customer we are getting such poor service from such a esteemed organisation.