[Resolved]  Maruti Suzuki - Spectra Motors — Refund of Booking amount

I completely agree with the complaint posted on[protected] by Satish B Chutke. Even I am facing the same problem with Spectra motors thane. The sales team is pathetically careless in attitude, always gives false commitments and never bothers that there is a customer waiting for the feedback or status.

I have booked my Ritz with Spectra only on a commitment to receive a delivery by Dusshera Oct 17th 2010. Each time I visited the showroom or spoken to them, there the same song played of "You be rest assured Sir... your vehicle will be delivered on or before Dusshera" However, you all can see, i am writing this today, the day next to Dusshera.Even when I took this matter with the respective Customer Relationship Manager, she was no good than the rest of the team. I was surprised to see who recruited her at that position? She doesn't even care in what tone and words she is supposed to speak to the customer. The Head Sales and Marketing was only there to show how busy he is in his work and meetings who never bothered to give a call back to me even after keeping several messages.

I can only state here that Spectra is no where concerned with the customers but only to make money by false commitments and careless attitude. I am sure if they dont change themselves, they are going to die very soon as the Indian Customer has also understood his rights and demands customer service more than the product.

- Rajesh J

I am also one of these customers above, I had booked Ritz VDI on 12 December 2010 by paying a booking amount of Rs.10, 000/- as per the Sales Executive Mr. Vijay Masurkar who attended to me and assured me that this money will be refunded to me if, for any reason the booking is cancelled without deducting any charges. At the same time they had a scheme going on called exchange bonus of Rs.15, 000/- for the old car. I got my old car True Valued by Sidhque for Rs.58, 000/- + Rs.15, 000/-exchange bonus (Rs.73, 000/-) at that time my old car was not transferred in my name so he told me to get it transferred first and then give it to the show room. I even asked him if the True Value will remain the same if I bring it on 27 December 2010 after the car is transferred he said not a problem but the old car should be in your name to avail this bonus.After the transfer and the loan sanction from SBI I took my car on Sunday, 2 January 2011 exactly 2 weeks after booking. Mr. Vijay said after doing all the paper work the old car has to be revalued. Some person called Amit did the valuation and quoted Rs.50, 000/- including the bonus exchange to which I was surprised, I could understand if it was Rs.5, 000/- diff, it straight Rs.23, 000/- diff. which was not acceptable to me and I said I will have to see some other dealer. Truly speaking since 12 December when they first did the True value till the day I brought it after transferring into my name I did not use the car, he could have seen if he has taken the Km reading.

Further, I went to Fortpoint and booked the same car and in bargin the old car fetched me Rs.68, 500/- which before giving it I called up the Manager Mr. Prasad Pandit and I told him that Fortpoint is ready to give me Rs.68, 500/- if you are ready to give me the same amount I will continue the order. But Mr. Prasad told me that if they are ready to give you more than Rs.50, 000/- then I will refund you the full booking amount without any deductions, since we dont have any buyers at that price we cannot take it but still you give us one more day I will also find out from them, the next day he found out and told me to go ahead with Fortpoint. Then I called Mr. Prasad for the Refund amount, he in turn told me to contact Riya Kamble their Team Leader regarding the refund. When I called her, what a lady she does not know how to speak what a rash lady without allowing the opposite person to speak she directly said you have agreed for 50% refund and you will get the same and that is it. At last I had to tell her Stupid, and keep the phone down because she never allowed me to say a word. Now I strongly feel that she has been recruited for this purpose only to cheat the customer with their booking amount.

Spectra is forcing people and convincing them to pay the booking amount on refundable basis and later they can make money in this way even if they dont sell the cars.

I request you to please look into this matter and let me have the refund in 100%, if at all any charges are to be levied then it should not be more then Rs.350/- which I am ready to bear.

Your immediate action on the above will be highly appreciated.

Samuel Kotian

the people in spectra are not only unproffesional but also behave like they are something any the customer is nothing in front of them . very bad sales and service staff . headache to the consumer .i think u should go ahead and not only sue them but alo make sure they pay much more to you for causing you so much trouble.

Spectra mein sab chor hain waha par . pls sue the company i will also help u and join against it

i m also brougt a vehihle from i m very happy with the service.they are very helpful

i hv buked celario vxi The service provided by spectra goregaon is really very bad they commited the date for dilivery n they did not give the car the commitment has been changed for more then 5 times n I haven't yet received my car the Person whose coordinating is turning back from his words n just speaking really bad. Because of such people n such a bad service u might loose ur customers n this may cause u a loss making company so plzz look after d service n b on ur commitment.

i hv buked celario vxi The service provided by spectra goregaon is really very bad they commited the date for dilivery n they did not give the car the commitment has been changed for more then 5 times n I haven't yet received my car the Person whose coordinating is turning back from his words n just speaking really bad. Because of such people n such a bad service u might loose ur customers n this may cause u a loss making company so plzz look after d service n b on ur commitment.