[Resolved] Maruti Suzuki Swift Dzire — On Road Service not available in need | |
Dear Sir, I had faced with a problem while refuelling my Diesel Dzire on 16th September 2009. The Gas Station had refuelled with Petrol instead of Diesel. Had called up Maruti On Road Service and lodged a service booking. After another Call against my Complaint no. WB06A8265 I received a call from a mechanic from Dewars Garage (he claimed over phone) who said I will need to torche the Car to their Service Center next day morning to get the Car serviced. He said he do not have any remedy for me on road service and he wont be able to arrange torching too. It is quite obvious that On Road Service provided by Maruti Suzuki in India seems to be farce and far from reality. Regards Debraj Dutta +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
I have purchased a Maruti Suzuki swift Vxi on 20th October 2012 from Lohiya motors, Berhampur, Odisha. I have visited to Jajpur- Keonjher road for a personal work on 29.03.2013, which is near about 180 Km. from my residence (Angul, Odisha). I found my car battery totally discharged after my work (from 11.00 AM to 3.00 PM) and immediately I have contacted to the local dealer/service centre (SKY Automobiles) for help which was within 5 KM Circle. I have tried in many ways to start the vehicle as per the telephonic suggestion by one technician, whose Contact number was provided from SKY Automobiles and even after several time requests no body from the service centre was available to help me. I was totally ignored about that interior area and I have not taken my launch also. Finally I have contacted the Toll free Number and registered my complaint (No: - 676444) on 5.45 PM and requested for an early help because return to my home was very much essential for some reason and also there was not any facility for lodging and boarding. Seeing the delay from the nearest service dealer I have also contacted to Lohiya Motors Berhampur for any help, but they said that No one from sky auto was responding so far. After repeated communication and request from my side and follow up in regular interval from the Toll free Number, to local service centre confirmed me on 9PM to send one technician by 10.30 PM.I have not taken any food till then and one local vehicle owner come to me for help on 8.45 PM and after my request and he try to recharge my battery connecting another battery from his vehicle but he did not success. I was very much tired using my energy for pushing the vehicle for start. At last the Technician from local dealer reached to me around 10.30 PM with a battery and said that due to use of another battery the fuse has been damaged and he helped me to bring the car up to the local service centre (SKY Auto). I told him that I have tried for this seeing the delay from SKY auto. However the technician worked up to 12 PM but could not find permanent solution because no spare was available with him and he suggested me to return back in that condition With direct connection and told me not to turn off the vehicle. However I have reached at home on 5 AM morning and three times I was suffered on the way due to start problem and again started after connecting the wire provided by the technician. After a complete rest with another one day leave from my job, I have replaced the main fuse from Oddesy Motors Angul with payment of Rs.630.00 on 31st march 2013 and my vehicle is ok now.
BUT IF THE LOCAL SERVICE DEALER (SKY AUTO) WOULD HAVE RESPONDED TO ME AT LEAST BEFORE 8.30 PM, I WOULD NOT HAVE FACED THE WORST SITUATION OF MY LIFE AND THE EXTRA EXPENDITURES OCCURRED DUE TO THIS SITUATION. I HAVE PURCHASED THE MARUTI BRAND ONLY FOR IT’S REPUTATION IN ON ROAD SERVICE AND NOW I HAVE DECIDED TO RETURN THE VEHICLE AND NEVER PURCHASE OR RECOMMEND ANY MARUTI BRAND IN FUTURE.
Regards
ranjan Dora
[protected]
I have purchased a Maruti Suzuki swift Vxi on 20th October 2012 from Lohiya motors, Berhampur, Odisha. I have visited to Jajpur- Keonjher road for a personal work on 29.03.2013, which is near about 180 Km. from my residence (Angul, Odisha). I found my car battery totally discharged after my work (from 11.00 AM to 3.00 PM) and immediately I have contacted to the local dealer/service centre (SKY Automobiles) for help which was within 5 KM Circle. I have tried in many ways to start the vehicle as per the telephonic suggestion by one technician, whose Contact number was provided from SKY Automobiles and even after several time requests no body from the service centre was available to help me. I was totally ignored about that interior area and I have not taken my launch also. Finally I have contacted the Toll free Number and registered my complaint (No: - 676444) on 5.45 PM and requested for an early help because return to my home was very much essential for some reason and also there was not any facility for lodging and boarding. Seeing the delay from the nearest service dealer I have also contacted to Lohiya Motors Berhampur for any help, but they said that No one from sky auto was responding so far. After repeated communication and request from my side and follow up in regular interval from the Toll free Number, to local service centre confirmed me on 9PM to send one technician by 10.30 PM.I have not taken any food till then and one local vehicle owner come to me for help on 8.45 PM and after my request and he try to recharge my battery connecting another battery from his vehicle but he did not success. I was very much tired using my energy for pushing the vehicle for start. At last the Technician from local dealer reached to me around 10.30 PM with a battery and said that due to use of another battery the fuse has been damaged and he helped me to bring the car up to the local service centre (SKY Auto). I told him that I have tried for this seeing the delay from SKY auto. However the technician worked up to 12 PM but could not find permanent solution because no spare was available with him and he suggested me to return back in that condition With direct connection and told me not to turn off the vehicle. However I have reached at home on 5 AM morning and three times I was suffered on the way due to start problem and again started after connecting the wire provided by the technician. After a complete rest with another one day leave from my job, I have replaced the main fuse from Oddesy Motors Angul with payment of Rs.630.00 on 31st march 2013 and my vehicle is ok now.
BUT IF THE LOCAL SERVICE DEALER (SKY AUTO) WOULD HAVE RESPONDED TO ME AT LEAST BEFORE 8.30 PM, I WOULD NOT HAVE FACED THE WORST SITUATION OF MY LIFE AND THE EXTRA EXPENDITURES OCCURRED DUE TO THIS SITUATION. I HAVE PURCHASED THE MARUTI BRAND ONLY FOR IT’S REPUTATION IN ON ROAD SERVICE AND NOW I HAVE DECIDED TO RETURN THE VEHICLE AND NEVER PURCHASE OR RECOMMEND ANY MARUTI BRAND IN FUTURE.
Regards
ranjan Dora
[protected]
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I have purchased a Maruti Suzuki swift Vxi on 20th October 2012 from Lohiya motors, Berhampur, Odisha. I have visited to Jajpur- Keonjher road for a personal work on 29.03.2013, which is near about 180 Km. from my residence (Angul, Odisha). I found my car battery totally discharged after my work (from 11.00 AM to 3.00 PM) and immediately I have contacted to the local dealer/service centre (SKY Automobiles) for help which was within 5 KM Circle. I have tried in many ways to start the vehicle as per the telephonic suggestion by one technician, whose Contact number was provided from SKY Automobiles and even after several time requests no body from the service centre was available to help me. I was totally ignored about that interior area and I have not taken my launch also. Finally I have contacted the Toll free Number and registered my complaint (No: - 676444) on 5.45 PM and requested for an early help because return to my home was very much essential for some reason and also there was not any facility for lodging and boarding. Seeing the delay from the nearest service dealer I have also contacted to Lohiya Motors Berhampur for any help, but they said that No one from sky auto was responding so far. After repeated communication and request from my side and follow up in regular interval from the Toll free Number, to local service centre confirmed me on 9PM to send one technician by 10.30 PM.I have not taken any food till then and one local vehicle owner come to me for help on 8.45 PM and after my request and he try to recharge my battery connecting another battery from his vehicle but he did not success. I was very much tired using my energy for pushing the vehicle for start. At last the Technician from local dealer reached to me around 10.30 PM with a battery and said that due to use of another battery the fuse has been damaged and he helped me to bring the car up to the local service centre (SKY Auto). I told him that I have tried for this seeing the delay from SKY auto. However the technician worked up to 12 PM but could not find permanent solution because no spare was available with him and he suggested me to return back in that condition With direct connection and told me not to turn off the vehicle. However I have reached at home on 5 AM morning and three times I was suffered on the way due to start problem and again started after connecting the wire provided by the technician. After a complete rest with another one day leave from my job, I have replaced the main fuse from Oddesy Motors Angul with payment of Rs.630.00 on 31st march 2013 and my vehicle is ok now.
BUT IF THE LOCAL SERVICE DEALER (SKY AUTO) WOULD HAVE RESPONDED TO ME AT LEAST BEFORE 8.30 PM, I WOULD NOT HAVE FACED THE WORST SITUATION OF MY LIFE AND THE EXTRA EXPENDITURES OCCURRED DUE TO THIS SITUATION. I HAVE PURCHASED THE MARUTI BRAND ONLY FOR IT’S REPUTATION IN ON ROAD SERVICE AND NOW I HAVE DECIDED TO RETURN THE VEHICLE AND NEVER PURCHASE OR RECOMMEND ANY MARUTI BRAND IN FUTURE.
Regards
ranjan Dora
[protected]