[Resolved] Maruti Suzuki Swift Dzire VXi — WRONG REGISTRATION NUMBER

bapupalster

from Noida, Uttar Pradesh

Address:

Gurgaon, Haryana

I BOUGHT A DZIRE VXI FROM APRA AUTOMOBILES, VASANT KUNJ. AFTER BUYING, SMALL PROBLEMS STARTED CROPPING UP OUT OF THE BLUE WHICH I WAS ALWAYS PROMISED WOULD BE TAKEN CARE OF. BUT, EVEN AFTER INFORMING THE SERVICE MANAGERS DURING FIRST AND SECOND FREE SERVICE OF THE PRIOBLEMS, THEY HAVE NOT YET BEEN SOLVED.
DUE TO THEIR NEGLIGENCE AND CARELESSNESS DURING THE 2ND FREE SERVICE, THE COOLANT BOTTLE WAS LEFT AS IS IN THE ENGINE WHICH CAUSED THE CAR TO STALL. I HAD TO CALL A MECHANIC FROM THEIR 24*7 ON CALL SERVICE. THE MECHANIC CHECKED MY NUMBER PLATES AND MY REGISTRATION CERTIFICATE, AND THERE I REALISED THAT I WAS GIVEN THE RECEIPT FOR A DIFFERENT NUMBER AND THE REGISTRATION CERTIFICATE WAS FOR ANOTHER NUMBER. I CONTACTED THE MARUTI DEALER THEN AND THERE AND WAS PROMISED THAT THIS WOULD BE TAKEN CARE OF ALONG WITH ASSOCIATED LEGAL ISSUES. THIS HAPPENED 2 MONTHS BACK, AND I AM STILL USING THE OLD NUMBER. HAVE REPEATED CALLED THEIR SALES MANAGER WHO EXPRESSED SYMPATHY, BUT COULD DO NOTHING BEYOND. THEREFORE I CONTACTED THEIR GENERAL MANAGER AND HAVE BEEN PROMISED REPEATEDLY THAT I WILL RECEIVE THE NUMBER TOMORROW, BUT, TOMORROW NEVER COMES. I HAVE WAITED GOD KNOWS HOW MANY TOMORROWS. I FEEL HARASSED, BEAT AND CHEATED. THE LAST STRING OF FAITH HAS DIED. I AM NOT SURE WHETHER MARUTI EVEN KNOWS ABOUT THE PLIGHT FACED BY THE CUSTOMERS BECAUSE OF THE MISTAKES OF THEIR DEALERS. PLEASE HELP ME ON THIS.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ahem

from Noida, Uttar Pradesh

Maruti Suzuki DZire Vxi — Delivery

I booked Suzuki DZire Vxi on April 1st and was informed that the delivery will be in 6-8 weeks. Till now, there is no update from the dealer or the company on by when they expect to deliver tha car.

If the company has issues with production, they shouldn't have started accepting booking.

DR.S.R.RAJAKUMAR

from Madurai, Tamil Nadu

maruti suzuki swift dzire vxi — increase in price and delay in delivery

I have booked a Maruti Dzire car on 5.4.08 through ARAS Nagercoil . The Model was launched on March 26 th only. I was told that the vehicle will be delivered within a month's time since I have booked the petrol version. So far the vehicle was not delivered to me.
Hardly within a month's launch time the maruti suzuki has increased the prices of the vehicle by Rs.18, 000 even though the early booked customers have not received the vehicles . It is unfair on the part of the maruti suzuki to raise the price after getting the bookings enormously for the above model .
More over, the tamilnadu government has decided to raise the road tax from the present 6% to 8% from 1.6.08 . By delaying the delivery of the vehicle, one has to pay extra not only the raising cost of the vehicle but also the increase in the road tax and insurance charges ( roughly about Rs.30, 000 )
It is the same with all the customers who have booked the swift dzire vehicles in tamilnadu and were unhappy with this act of maruti suzuki
The poor staffs and executives at the dealer shops are unable to answer the customers . So I request the maruti suzuki to reconsider the price raise for the newly launched model " swift dzire " atleast for the customers who have booked the vehicle before the price raise.
thanking you
DR.S.R.RAJAKUMAR MS
P.R.HOSPITAL,
KAKKAD ROAD,
SUCHINDRUM -629704
KANYAKUMARI DISTRICT
TAMILNADU-INDIA

R.K.Modi

from Calicut, Kerala

MarutiSuzuki — delivery of vehicle swift dzire model vxi

Sir i have booked ur swift dezire Vxi model car from the dealer in jammu namely Shaurya motors with advance money of Rs.50000/-vide rec.no.REC09000361 dtd.[protected] and till date they have not delivered the vehicle and on[protected] i have deposited all the remaining amount to them on good faith after assurance from the sales manager of that dealer that the veh. was despatched from ur factory from Gurgaon and will be delivered to u in a day or two.Now on 30th of May they again told us that the vehicle is not being despatched due to month ending .Could u please tell us that what the assurances r given to customers by the dealers being fullfilled.Aren't they making fun or cheating the customers in the name of Maruti. Should i cancel my booking and go 4 some other vehicle from other companies or i get the vehicle from the reputed make o[censored]rs.Please enquire about this matter.M.no.[protected]. Regards.

Shravan Kumar Gupta

from Dehra Dun, Uttarakhand

Maruti Suzuki Swift Dzire VXi — Carelessness of employees and non following of code of conduct with a customer

Sir/Madam,

This is Shravan Kumar Gupta, from Dehradun. I have booked my Swift Dzire Vxi (Pearl White) with Rohan Motors in Dehradun itself.

We booked our car in September, 2009.
T
hey told me 15 days before from now (today is 22/03/2010), about my car being delivered and demanded for the full payment. I paid the full amount and it was all cleared with no problem from my bank. Since then there has been no proper answer from any of the higher officials like Mr. Rajan (Sales Head), Mr Pandey (Sales Manager) and Mr Tarun (Sales man).

They are making weird excuses about the delivery of the car. These people are making the brand name of Maruti Suzuki to suffer. They are not replying back in time and when ever they reply, its not proper and against the code of conduct.

There is no mistake or problem from our side, we are just waiting for our car.

Can anybody help us because we have already sold our previous car due to there false commitments and we are in a big fix.

Kindly take some action so that the rights of the consumers is not harassed by such ill-mannered people, and they should always keep one thing in mind that they are sellers here but they will be customers everywhere else.

And i pray to god that these cheap people should get some taste of the law and order of our Country.

Regards.

nisithvidyarthi

Dear Sir,

I Nisith kumar vidyarthi purchased new Maruti swift VXI car from Karlo automobile Pvt ltd at patna on 17th of march 2010 and next day following problem occur with drive only 40 km.
1. Engine overheating.
2. Starting problem.
3.fan not working.
4.Gasket burned.
I handover the car for repair on 18th of arch 2010 in maruti workshop at patna but still car in workshop and not repaired. Maruti dealer and workshop not responding.