[Resolved]  Maruti Suzuki Wagon R — Non receipt of payment of discount

Hope you are fine. I am a Maruti Suzuki customer from last 11 years. I own 3 cars of your company.

Actually I had purchased Wagon R LXi on the name of Mrs. Muktaben K. Virani from Kataria Automobiles Ltd, Ahmedabad. As per the talks with sales representative of Kataria Automobiles Ltd Mr. Hasmukh Gohil on 22/12/2006, he offered me the discount of rupees 35, 000/- on Wagon R LXi E3 White. I have attached the page on which he had given me in written the offer which shows the Price of Wagon R LXi + R.T.O + Insurance + 1st advance Installment, discount of rupees 35000/- and file charge.

So After the talks with Mr. Hasmukh Gohil, I was satisfied with his offer and I booked my car on the spot by paying Rs. 5000/- cash on 22/12/2006. I paid the remaining amount of the car Rs. 57, 065 by cheque no. 147323 on 29/12/2006, which included R.T.O. Tax, Insurance, 1st Advance Installment (EMI) and paid Rs. 1660 in cash as file charge. I decided to go for loan of Rs. 3, 00, 000/-. So I submitted all the necessary documents regarding loan of Rs. 3, 00, 000/-. But after many days I was not informed regarding my loan approval status. I was sent all my documents back on 12th January 2007 and was informed by Mr. Hasmukh Gohil that we can’t do your loan, so you kindly loan your car yourself and give me D.D. At that time I questioned him that why I was not informed for those many days and whenever I dialed him regarding the loan status, he said that it will be sanctioned within 2 or 3 days etc.

After this, I sanctioned the loan from S.B.S Bank within 3 days and gave D.D (no. 311086) of Rs. 3, 12, 159 in favour of Kataria Automobiles Ltd. Because of norms and regulations of S.B.S, they gave me D.D of Rs. 3, 12, 159/- which included Insurance also. But actually I have to give D.D. of Rs. 3, 00, 000/- only. At the time of delivery, I asked for the amount which I had to take back from Kataria Automobiles which was Rs. 12, 159/- of the D.D as I paid extra above the loan amount, Rs. 9500/- of advance EMI as I paid it to bank and Rs. 1660/- of File charge which totals the sum of Rs. 23, 319/-.

I have all document with me including offer given by Hasmukh Gohil to me...
When I got the Invoice, I found that the Basic amount of car, R.T.O and Insurance is totally different as compared to the amount paid by me. Please see the attached copy in detail .

According to the Invoices which I receive, I should get back more money, which I paid more than the Invoice amount and I should also get back Rs. 23, 319 which I paid extra on the offer letter. But after continuously making many calls, I got a cheque of Rs. 7658/- on 22/1/2007.

I complained many times regarding this but I got answer that in a week we will give you the remaining amount. But till today I have not received any rupees from Kataria Automobiles Ltd. I have sent this copy on 16th March - '07 to kataria motors as well as to Regional Office, (West - III), Iscon Mall, Satellite Road, Ahmedabad.

So here is my request to put forward my complain and help me to get me my the remaining amount with Interest. I have been sending mails for last 2 years regarding same but i didnt get any reply...

So kindly reply me as soon as possible. Waiting for your positive reply.



Regards,



Yours truly
Jay K. Virani
(M) +[protected]

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