[Resolved]  Maruti Suzuki / Wagon R Duo — Poor servicing by authorized service center

Address:

West Bengal

Hi,
I had given my car WB 02X 3043 for service and repairs at Maruti's Authorised Service Station named "Auto Hi-Tech Pvt Ltd" located at 34A,C.N.Roy Road, Kolkata- 700039, ph:[protected]/02 and was given an invoice for Rs. 3000/- ( approx)

It was a paid service request for normal 30,000 kms routine and specially for solving a whirling sound during reversing of the car and also the same sound emits during braking. They were told to check the problem which could be due to the braking system. This issue was noticed few months after purchasing the car ( 19th feb 2007) and from then we have been pursuing this particular service center even during the free service period, but in vain. We could not avail service from other service center then as this station was alloted due to my location.

I am terribly disappointed with the service that was provided for the chronic problem which was not done and I got lame excuses for the same. Moreover, they state that the problem cannot be solved being an authorized service station !!!!!!!

It is alarming to note how Maruti authorises their service centers when they are incapable of handling the responsibility. I, for one, am very disappinted and dis-illusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki. I feel Maruti Suzuki are not training there authorized personnels or they are employing monkeys by paying peanuts.

brgds/Mrs Neena Dutta
18/76B, Dover Lane
Kolkata- 700029
ph: +91 [protected]