[Resolved]  Maruti Suzuki Wagon R LXi Duo — Poor Customer Service After Sale

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Friday, June 05, 2009 11:31 PM
To: '[protected]@yahoo.co.in'
Cc: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Hi,

As discussed over the phone, I would like to escalate this issue to the next level. Below mentioned is a long thread of email complaints to Maruti Suzuki for my vehicle.

Please let me know your next step.

Regards,

Rahul Bhatia
[protected][protected][protected][protected][protected]-------
|Astt. Manager –Operations/Training| |Mob: [protected]| iEnergizer, Inc.
|| Telephone:[protected],[protected] | Fax: (91) 120
|2583147| A-37, Sector – 60, Noida – 201 301, Uttar Pradesh, India|
|Email: rahul.[protected]@ienergizer.com | URL: www.ienergizer.com|



-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Monday, March 23, 2009 7:18 PM
To: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Hi All,

Now, I am fail to understand that, why you guys ain't doing anything about it? Whenever, I have emailed, I receive apology calls/letters from the workshop i.e. Motorcraft Sector-63, Noida, but I don't understand Why?

It's not dealer's or workshop's fault..guys!!! It's a manufacturing fault. And I've been telling you this since day1.
Earlier, the engine use to miss when on LPG. Now, it's missing on even Petrol.

Below mentioned is the long thread on emails which I've been following instead of you guys following it.

Please let me know the solution or else send the details of the next escalation level along with the contact's name.

Still looking forward to resolve this, though it's been 1.5 yrs now.
Regards,

Rahul Bhatia

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, October 02, 2008 8:32 PM
To: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue



-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, October 02, 2008 8:25 PM
To: '[protected]@maruti.co.in''
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Still no response from you guys.

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Monday, July 21, 2008 9:43 PM
To: '[protected]@maruti.co.in''
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

I am really shocked and agitated with this irresponsible behavior of your employees.

Twice, I intimated you guys about the same but after seeing no response from your side. Once again, I called up (Regional Office) to check on the same.

I spoke to Tabassum and was put on hold for good 10 mins, and then I was transferred to Rajni, with whom I shared my issue. I was again put on hold for 10-15 mins (listened to voice mail) and call got disconnected.

I called back again, and was told that the line got disconnected due to some tech. problem and then again I was transferred to a gentleman by Rajni for further assistance.

I was told that, the person in charge for Noida region was on leave and is the only one who's following up my case. So, I was told to wait until he comes back.

This is how you torture your customers??????? Believe me guys, this is not a very good example you are setting up for Maruti Suzuki.

Thanks,

Rahul

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, July 17, 2008 9:29 PM
To: '[protected]@maruti.co.in'
Subject: RE: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

I still didn't hear anything from you guys. This is just a gentle reminder.

Please let me know, if you are interested in fixing this or not.

Regards,

Rahul Bhatia
[protected][protected][protected][protected][protected]-------
|Astt. Manager –Operation/Training| |Mob: [protected]|
|iEnergizer, Inc. | Telephone:[protected],[protected] | Fax:[protected]|
|A-37, Sector – 60, Noida – 201 301, Uttar Pradesh, India|
|Email: rahul.[protected]@ienergizer.com | URL: www.ienergizer.com|

-----Original Message-----
From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: Tuesday, July 15, 2008 12:02 PM
To: Rahul.[protected]@ienergizer.com
Subject: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Please include the following line in all replies.
Tracking number: HT20080714_[protected]

Dear Mr. Bhatia,

Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
SE-N1
006
===========================
-----Original Message-----
From: "Rahul Bhatia" <Rahul.[protected]@ienergizer.com
Sent: Jul 14, 2008 7:39:41 PM IST
To: <[protected]@maruti.co.in

Hi All,
Just to let you know that, I have been driving your cars since past 20 yrs.
and; I've never faced any such problem in any of your vehicles.

In November'06, I bought Maruti Suzuki Wagon R, Reg. # - UP16N 4564 from
Vipul Motors Sector-18 Noida. I was counseled by one of the executives about
the new Duo model of Wagon R LXi. I was told about the benefits on mileage
and of course, about the new LPG technology or so called company fitted
Korean LPG kit.

Initially, it was running fine however after few months I realized that the
pickup was reduced and sometimes it use to miss the ignition at the
beginning.

At the time of third service, I told the same to the Motorcraft Sector-63
workshop guys and they fixed the issue. They have been fixing my car's LPG
issue since past 10 months but every time they fix this, after few days,
either the LPG pipe bursts with an explosion or the engine gets so hot that
it stops working.

But then, later it started happening more often. It became so weird that,
while driving the car on LPG it uses to get stopped all of a sudden (braked)
from 80kmph to 20kmph due to which I met with accidents (thrice). Twice it
happened, when I was with my family.

I can't risk myself or my family's life anymore. I have been escalating this
Issue but nothing has been done so far. You can't experiment your new
Technology on someone's life. Here are few records of complaints made by me
-
Sno.
Complaint No.
Date

[protected]
9th April'08
(2 – 637533
7th May'08
[protected]
8th May'08
[protected]
2nd July'08
[protected]
3rd July'08

These are not the only complaints made by us. If you'll check then you'll
find out more complaints with the same Registration no.

I would really appreciate if you either replace this vehicle or process our
refund. Or else, I might have to escalate this to the next level or to the
press for a new release.

Regards,
Rahul Bhatia
[protected][protected][protected][protected]
[protected][protected]
|Astt. Manager -Operation/Training| |Mob: [protected]|