13th June, 2011
Dear Mr Partho Banerjee
Many thanks for your letter of May 7th, 2011.
It is with deep distress that I am writing to you about my ordeal that I had with the dealer, Competent Automobiles Co. Ltd., Lajpat Nagar.
Details of the car : WAGON-R (LXI) BS-4, Date of delivery : 22/4/2011.
Reg. No. : DL2CAN4248
Chassis No. : MA3EWDE1SOO 241307
Engine No. : K1OBN 7016524
I exchanged my 3 year old WagonR (LXI) with M/s Competent Automobiles Co. Ltd., Lajpat Nagar. A couple of documents can be scrutinized (lying with me) about the false promises and cheating by the said dealer.
My specific complaints are as under for your perusal and active consideration :
1. Initially they tried to pass on a vehicle with a crack in the front grill.
2. No mandatory 5L petrol was provided.
3. The vehicle was not delivered at the mutually agreed time.
4. 4th year warranty was offered free by the agent in his own handwriting, but they have charged additional rupees 4000+
5. I was never informed that the music system is not company fitted. They have neither provided the receipt confirming that it is worth 10,000 rupees. They have also not provided the manual and the remote.
6. Sale detailed papers were delivered almost after a week that too after reminders.
7. The car was not even properly washed to look like a new vehicle.
8. In the first service “Maruti Master Service” lost my service booklet, though they replaced it later (that is the kind of service and confidence we are supposed to have With Maruti.).
9. I was not provided Gate Way Magazine.
10. I do not wish to prolong my agony and therefore would request quick remedial measures. Otherwise, I will have only one option to go to Consumer forum and Media.
I would request you to depute some experienced engineer to take a test drive of the vehicle as it is already making some strange noise while speeding and the pickup is also slow.
Thanking you and with regards
Sincerely yours
Professor P.S. Srivastava
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