[Resolved]  Maruti Suzuki Zen VXi Estilo — (1) Clutch set (2) Tyres

I purchased my Zen Estilo vxi ( Regn. No. DL3CAZ 1395 ) in August 2007 from Maruti authorized dealer M/s Rohan Motors Ltd., Mathura Road, New Delhi-44 vide Inv. No. VSL07001699 dtd. 10/08/2007. All three free Services were got carried out at same outlet’s workshop. The vehicle’s faulty clutch-set was replaced by them free of cost, under the Warranty.

For the first Paid service, in October’08, I turned to Maruti Service Masters at their G.T. Karnal Road, Delhi-33 workshop ( Invoice no. BRO8001041 dtd. 03/10/2008 ), explaining to them the following specific problems with the vehicle’s performance:

(1). The clutch operation was still rough/noisy and intermittently scratchy.
(2). A throbbing hum was being experienced constantly during the vehicle running.

The response of the service personnel was, to put it mildly, rather amazing and a typically inventive ploy in order to escape responsibility.

RESPONSE
(1). That ‘replacement’ clutch-sets are, in general, prone to produce noises that defy any attempts at their rectification.

(2). That the throbbing hum was probably due to the uneven wearing-off of the tyres due to inaccurate wheel balancing/alignment of the wheels.

Of course my protestations on both the counts as also the fact that the vehicle’s service had remained all through with Maruti’s own Service Network, including the PAID wheel alignment, did not count for much.

Now, I ask whether the company should justifiably expect its unsuspecting customers to put up with such high-end product as a Zen Estilo providing less-than-satisfactory experience? Will some higher-up in Maruti-Suzuki stir to take notice and do their bit required to address the issues pointed out above, if only to live up to the glorious name of the company built so assiduously over past 25 years?

( Note: Tyre Make is MRF-zv2k ).

Incidently, the vehicle’s warranty is valid upto 09/08/2009.

Mandakini Kwatra ( Cust. ID.: I[protected]
Mob. No. [protected]