[Resolved]  Maruti Suzuki / Swift Dzire VXi — poor customer service

Dear Sir
I have booked Car Maruti Swift Dzire vxi at Tara Automobiles Bhatinda on 06 Jun 2009 and have been delivered on 14 Sep 2009. my enthusiasm and pleasure of owning a Maruti product has diluted due to following which I wish to put on record:-
(a) More than 3 Months delay in delivery seems to be unfair marketing practice in absecnce of transparency in maintaining waiting list at either with dealer or with your sales department.
(b) Mr gurvinder Maan, rep of Tara Automobile has been involved in making false and wrong promises without any concrete information leading to mental harassment
(c) Customer Care at your establishment has performed far from desired probably due to lack of accountability, lack of feed back system and lack of supervision over the personnel
Concerned as I was told that your rep will contect me to satisfy my query which did not happen on my complaints Nos CRM [protected] dated 12 Aug 2009 and
It is informed that lt col N saha booked the same model at Modern Automobiles Hisar on 19 Aug 2009 and was offered delivary on 22 Aug 2009 which he collected in 1st week of Sep 2009. the Officer was offered Scratch Card alongwith few incentives which in my case was denied by Tara Automobiles on the logic that vehicles purchased from CSD Do not enjoy such privilege. It is not understood when govt servants and corporate clients are given incentives why defence personnel are denied such privilege.
It is very unfortunate that gaps in system of marketing and customer care are felt in an internationally renowned and having ISO certification company. I request you to please initiate suitable measures to bring customer friendly transparency and prompt redressal. I also request to please consider the buyers from CSD to enjoy the incentives as in case of others.
with regards
col brajraj kumar sharma