[Resolved] Maruti Swift Dzire — POOR AFTER SALES SERVICE | |
WE HAVE PURCHASED A MARUTI SWIFT DZIRE TN 09 AY 2066 ON 22ND AUGUST 2008 AFTER WAITING FOR 4 MONTHS FROM KHIVRAJ MOTORS, CHENNAI. WE MET WITH AN ACCIDENT ON 23RD NOVEMBER 2008 AND ACCORDING TO THE RULES OF THE COMPANY, LEFT THE VEHICLE FOR SERVICES ON 25TH OF NOVEMBER 2008. TILL THIS DATE WE HAVE NOT RECEIVED ANY INFORMATION ON THE DAMEGED PARTS WHICH WILL BE REPLACED. SINCE THE VEHICLE IS NEW, WE ARE TO BE GIVEN 100% INSURANCE COVERAGE FOR ALL THE DAMAGED PARTS, BUT HAS BEEN MISLEADING US FOR QUITE SOME TIME. TILL TODAY (23RD DECEMBER 2008) WE HAVE NOT RECEIVED ANY REPLY FROM THE DEARLER OR SERVICE CENTRE. THERE IS NO WAY MARUTI HAS TO BOOST ITSELF FOR COMPLETING 25 YEARS IN INDIA, IF IT CANNOT FULLFIL A CUSTOMER'S PROBLEM. THE SERVICE PERSONNEL KEEP ON SAYING THAT THE REPLACEMENT PARTS WILL TAKE A MINIMUM OF 20 DAYS TO REACH THEM. DO WE LIVE IN INDIA OR ABROAD? WE NEED A COMPLETE FEEDBACK FROM MARUTI / KHIVRAJ MOTORS, CHENNAI WITHIN THE NEXT 2 DAYS, OR ELSE WE WILL LODGE A COMPLAINT AT THE NECESSARY LEVELS Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
i ve been using a swift dezire since 1 year. my car went for some service job to the alwar dealership some days ago, when the car came back the air condioner was not working, again i sent my car to the company and till today i have not recieved my car back, its been 5 days i am suffering this problem
Reply
TO,
THE REGIONAL MANAGER
MARUTI UDYOG LIMITED NEW DELHI
SUB:- NOISE IN, BREAKE, ALL FOUR WHEEL STUDS AND NUTS ARE CHANGED BUT NO
CHANGED IN BREAKE NOISE .
DEAR SIR,
I HAVE A SWIFT DZIRE PURCHASED ON SEPTEMBER 2008 AND NOISE IN BREAK STARTED ON DECEMBER 2008 I AM GOING TO COMPLAINT AGAINST JEEWAN MOTORS 3 MARCH 2009 DEALER CHECK THE CAR AND DONE WHEEL ALLIMENT AND BALANCING AND CHARGED RUPEES 496.35 VIDE CASH MEMO NUMBER BCO8O15842 BUT NOTHING IN BREAK NOISE WHEN I SAY TO SERVICE INCHARGE ABOUT THIS PROBLEN THE SAY TO ME SIR DONT WOORY THIS NOISE IS NORMALLY CAME THEY ALSO SAID TO ME THAT THIS NOISE IS ALSO CAME FROM SX4 .
AGAIN SAME COMPLAINT YOUR DEALER MY CAR ON[protected] YOUR DEALER CHANGED ALL FOUR WHEEL BOLT, NUT WHEEL, BOLT, FRONT HOOD AND CHARGED RUPEES 500 VID CASH MEMO NUMBER BC08015709 BUT NOTHING CHANGED IN BREAK NOISE
I WONDER ALL FOUR WHEEL NUTS AND STUDS ARE CHANGED SERVICE INCHARGE SAYS ALL NUTS AND STUDS ARE SLIP HOW IS THIS POSSIBLE ?, WHO IS WRONG (JEEWAN MOTORS / MY CAR) CONTACT NUMBER :- [protected], [protected]
ADDRESS :- C129 KOHEFIZA B.DS.A COLONY BHOPAL M.P
REGISTRATION NUMBER:- MP-04-CC-4294
THE REGIONAL MANAGER
MARUTI UDYOG LIMITED NEW DELHI
SUB:- NOISE IN, BREAKE, ALL FOUR WHEEL STUDS AND NUTS ARE CHANGED BUT NO
CHANGED IN BREAKE NOISE .
DEAR SIR,
I HAVE A SWIFT DZIRE PURCHASED ON SEPTEMBER 2008 AND NOISE IN BREAK STARTED ON DECEMBER 2008 I AM GOING TO COMPLAINT AGAINST JEEWAN MOTORS 3 MARCH 2009 DEALER CHECK THE CAR AND DONE WHEEL ALLIMENT AND BALANCING AND CHARGED RUPEES 496.35 VIDE CASH MEMO NUMBER BCO8O15842 BUT NOTHING IN BREAK NOISE WHEN I SAY TO SERVICE INCHARGE ABOUT THIS PROBLEN THE SAY TO ME SIR DONT WOORY THIS NOISE IS NORMALLY CAME THEY ALSO SAID TO ME THAT THIS NOISE IS ALSO CAME FROM SX4 .
AGAIN SAME COMPLAINT YOUR DEALER MY CAR ON[protected] YOUR DEALER CHANGED ALL FOUR WHEEL BOLT, NUT WHEEL, BOLT, FRONT HOOD AND CHARGED RUPEES 500 VID CASH MEMO NUMBER BC08015709 BUT NOTHING CHANGED IN BREAK NOISE
I WONDER ALL FOUR WHEEL NUTS AND STUDS ARE CHANGED SERVICE INCHARGE SAYS ALL NUTS AND STUDS ARE SLIP HOW IS THIS POSSIBLE ?, WHO IS WRONG (JEEWAN MOTORS / MY CAR) CONTACT NUMBER :- [protected], [protected]
ADDRESS :- C129 KOHEFIZA B.DS.A COLONY BHOPAL M.P
REGISTRATION NUMBER:- MP-04-CC-4294
THE REGIONAL MANAGER
MARUTI UDYOG LIMITED NEW DELHI
REGRET FULLY THIS IS TO INFORM YOU THAT
I HAD PURCHASED SWIFT DEZIRE (VDI) CHASSIS NO. MA3 EYE 41S00176402 & ENGINE NO. G13BBN1228859 ON 18th MAY 2009 FROM NAVNEET MOTORS, BANSWARA (RAJ) BUT AFTER 3 DAYS OF PURCHASE IT GAVE A STARTING TROUBLE, I CALLED NAVNEET MOTORS BANSWARA, AFTER A ATTAMPT OF ONE & HALF HOURS THEY COULD NOT START THE VEHICLE, THEN THE DRAG THE NEWLY PURCHASED SWIFT DEZIRE BY TOACHAINING THR. ANOTHER VEHICLE THROUGH MAIN MARKET OF BANSWARA ON 22 nd MAY 2009 . I WAS REGULARLY IN CONTACT WITH THEM BUT NO PROPER RESPONCE WAS GIVE TO ME AFTER THREE DAYS THEY INFORMED ME THAT AN ELECTRONIC DEVICE NAMED ECM IS NOT WORKING, THE TOTAL KMS CAR RUN WAS 200KM ONLY . AFTER THIS NO RESPOCE WAS GIVEN TO ME, I CONTACT THE NAVNEET MOTORS UDAIPUR BUT FROM NAVNEET MOTORS UDAIPUR NO RESPONCE WAS GIVEN TO ME, AFTER SEVEN DAYS ( TILL TODAY ) I HAVE NOT GOT MY VEHICLE, NOW I HAVE NO CHARM OF NEW CAR AS MARUTI GAVE ME A DEFECTED CAR . I WANT OT ASK YOU THAT WHY THIS TYPE OF DEFECTED CAR GIVEN TO A COSTUMER, WHY NOT THE NEW CARS FULLY CHECKED BEFORE DELIVERY, WHY THIS TYPE OF STARTING PROBLE ARISES IN JUST THREE DAYS & 200 KMS RUN, WHATS ABOUT YOUR QUALITY ASSURANCE, WHY MARUTI DECEIVES THE COSTUMERS ON THE BASIS OF HIGHLY ENGINEERED VEHICLE, WHY THE RESPONCE WAS NOT GIVEN AFTER THREE DAYS OF SALE, WHY NOT YOU TAKE ACTION AGAINST YOUR SUCH DEALERS WHO DO NOT CARES THEIR COUSTOMER. I AM TOTALLY FADUP WITH THIS WHOLE PROCESS OF SEVEN DAYS & STILL I HAVE NOT GOT MY VEHICLE . I HAVE ALSO LAUNGED MY COMPLAIN TO COUSTMER CARE, COMPLAIN NO. [protected] DATED 28/05/2009 . I HAVE ALSO APEALED IN CONSUMER COURT AGINST THIS TYPE OF DECEIVES . YOU ARE REQUESTED TO GO THR. THE MATTER & TAKE SOME ACTION TO AVOID BAD NAME TO MARUTI
ER. SHARAD CHANDRA BHATT
MANGAL VIHAR, SUBHASH CIRCLE, COLLEGE ROAD, BANSWARA (RAJ)
MOBILE NO.[protected]
MARUTI UDYOG LIMITED NEW DELHI
REGRET FULLY THIS IS TO INFORM YOU THAT
I HAD PURCHASED SWIFT DEZIRE (VDI) CHASSIS NO. MA3 EYE 41S00176402 & ENGINE NO. G13BBN1228859 ON 18th MAY 2009 FROM NAVNEET MOTORS, BANSWARA (RAJ) BUT AFTER 3 DAYS OF PURCHASE IT GAVE A STARTING TROUBLE, I CALLED NAVNEET MOTORS BANSWARA, AFTER A ATTAMPT OF ONE & HALF HOURS THEY COULD NOT START THE VEHICLE, THEN THE DRAG THE NEWLY PURCHASED SWIFT DEZIRE BY TOACHAINING THR. ANOTHER VEHICLE THROUGH MAIN MARKET OF BANSWARA ON 22 nd MAY 2009 . I WAS REGULARLY IN CONTACT WITH THEM BUT NO PROPER RESPONCE WAS GIVE TO ME AFTER THREE DAYS THEY INFORMED ME THAT AN ELECTRONIC DEVICE NAMED ECM IS NOT WORKING, THE TOTAL KMS CAR RUN WAS 200KM ONLY . AFTER THIS NO RESPOCE WAS GIVEN TO ME, I CONTACT THE NAVNEET MOTORS UDAIPUR BUT FROM NAVNEET MOTORS UDAIPUR NO RESPONCE WAS GIVEN TO ME, AFTER SEVEN DAYS ( TILL TODAY ) I HAVE NOT GOT MY VEHICLE, NOW I HAVE NO CHARM OF NEW CAR AS MARUTI GAVE ME A DEFECTED CAR . I WANT OT ASK YOU THAT WHY THIS TYPE OF DEFECTED CAR GIVEN TO A COSTUMER, WHY NOT THE NEW CARS FULLY CHECKED BEFORE DELIVERY, WHY THIS TYPE OF STARTING PROBLE ARISES IN JUST THREE DAYS & 200 KMS RUN, WHATS ABOUT YOUR QUALITY ASSURANCE, WHY MARUTI DECEIVES THE COSTUMERS ON THE BASIS OF HIGHLY ENGINEERED VEHICLE, WHY THE RESPONCE WAS NOT GIVEN AFTER THREE DAYS OF SALE, WHY NOT YOU TAKE ACTION AGAINST YOUR SUCH DEALERS WHO DO NOT CARES THEIR COUSTOMER. I AM TOTALLY FADUP WITH THIS WHOLE PROCESS OF SEVEN DAYS & STILL I HAVE NOT GOT MY VEHICLE . I HAVE ALSO LAUNGED MY COMPLAIN TO COUSTMER CARE, COMPLAIN NO. [protected] DATED 28/05/2009 . I HAVE ALSO APEALED IN CONSUMER COURT AGINST THIS TYPE OF DECEIVES . YOU ARE REQUESTED TO GO THR. THE MATTER & TAKE SOME ACTION TO AVOID BAD NAME TO MARUTI
ER. SHARAD CHANDRA BHATT
MANGAL VIHAR, SUBHASH CIRCLE, COLLEGE ROAD, BANSWARA (RAJ)
MOBILE NO.[protected]
THE REGIONAL MANAGER
MARUTI UDYOG LIMITED NEW DELHI
REGRET FULLY THIS IS TO INFORM YOU THAT
I HAD PURCHASED SWIFT DEZIRE (VDI) CHASSIS NO. MA3 EYE 41S00176402 & ENGINE NO. G13BBN1228859 ON 18th MAY 2009 FROM NAVNEET MOTORS, BANSWARA (RAJ) BUT AFTER 3 DAYS OF PURCHASE IT GAVE A STARTING TROUBLE, I CALLED NAVNEET MOTORS BANSWARA, AFTER A ATTAMPT OF ONE & HALF HOURS THEY COULD NOT START THE VEHICLE, THEN THE DRAG THE NEWLY PURCHASED SWIFT DEZIRE BY TOACHAINING THR. ANOTHER VEHICLE THROUGH MAIN MARKET OF BANSWARA ON 22 nd MAY 2009 . I WAS REGULARLY IN CONTACT WITH THEM BUT NO PROPER RESPONCE WAS GIVE TO ME AFTER THREE DAYS THEY INFORMED ME THAT AN ELECTRONIC DEVICE NAMED ECM IS NOT WORKING, THE TOTAL KMS CAR RUN WAS 200KM ONLY . AFTER THIS NO RESPOCE WAS GIVEN TO ME, I CONTACT THE NAVNEET MOTORS UDAIPUR BUT FROM NAVNEET MOTORS UDAIPUR NO RESPONCE WAS GIVEN TO ME, AFTER SEVEN DAYS ( TILL TODAY ) I HAVE NOT GOT MY VEHICLE, NOW I HAVE NO CHARM OF NEW CAR AS MARUTI GAVE ME A DEFECTED CAR . I WANT OT ASK YOU THAT WHY THIS TYPE OF DEFECTED CAR GIVEN TO A COSTUMER, WHY NOT THE NEW CARS FULLY CHECKED BEFORE DELIVERY, WHY THIS TYPE OF STARTING PROBLE ARISES IN JUST THREE DAYS & 200 KMS RUN, WHATS ABOUT YOUR QUALITY ASSURANCE, WHY MARUTI DECEIVES THE COSTUMERS ON THE BASIS OF HIGHLY ENGINEERED VEHICLE, WHY THE RESPONCE WAS NOT GIVEN AFTER THREE DAYS OF SALE, WHY NOT YOU TAKE ACTION AGAINST YOUR SUCH DEALERS WHO DO NOT CARES THEIR COUSTOMER. I AM TOTALLY FADUP WITH THIS WHOLE PROCESS OF SEVEN DAYS & STILL I HAVE NOT GOT MY VEHICLE . I HAVE ALSO LAUNGED MY COMPLAIN TO COUSTMER CARE, COMPLAIN NO. [protected] DATED 28/05/2009 . I HAVE ALSO APEALED IN CONSUMER COURT AGINST THIS TYPE OF DECEIVES . YOU ARE REQUESTED TO GO THR. THE MATTER & TAKE SOME ACTION TO AVOID BAD NAME TO MARUTI
ER. SHARAD CHANDRA BHATT
MANGAL VIHAR, SUBHASH CIRCLE, COLLEGE ROAD, BANSWARA (RAJ)
MOBILE NO.[protected]
MARUTI UDYOG LIMITED NEW DELHI
REGRET FULLY THIS IS TO INFORM YOU THAT
I HAD PURCHASED SWIFT DEZIRE (VDI) CHASSIS NO. MA3 EYE 41S00176402 & ENGINE NO. G13BBN1228859 ON 18th MAY 2009 FROM NAVNEET MOTORS, BANSWARA (RAJ) BUT AFTER 3 DAYS OF PURCHASE IT GAVE A STARTING TROUBLE, I CALLED NAVNEET MOTORS BANSWARA, AFTER A ATTAMPT OF ONE & HALF HOURS THEY COULD NOT START THE VEHICLE, THEN THE DRAG THE NEWLY PURCHASED SWIFT DEZIRE BY TOACHAINING THR. ANOTHER VEHICLE THROUGH MAIN MARKET OF BANSWARA ON 22 nd MAY 2009 . I WAS REGULARLY IN CONTACT WITH THEM BUT NO PROPER RESPONCE WAS GIVE TO ME AFTER THREE DAYS THEY INFORMED ME THAT AN ELECTRONIC DEVICE NAMED ECM IS NOT WORKING, THE TOTAL KMS CAR RUN WAS 200KM ONLY . AFTER THIS NO RESPOCE WAS GIVEN TO ME, I CONTACT THE NAVNEET MOTORS UDAIPUR BUT FROM NAVNEET MOTORS UDAIPUR NO RESPONCE WAS GIVEN TO ME, AFTER SEVEN DAYS ( TILL TODAY ) I HAVE NOT GOT MY VEHICLE, NOW I HAVE NO CHARM OF NEW CAR AS MARUTI GAVE ME A DEFECTED CAR . I WANT OT ASK YOU THAT WHY THIS TYPE OF DEFECTED CAR GIVEN TO A COSTUMER, WHY NOT THE NEW CARS FULLY CHECKED BEFORE DELIVERY, WHY THIS TYPE OF STARTING PROBLE ARISES IN JUST THREE DAYS & 200 KMS RUN, WHATS ABOUT YOUR QUALITY ASSURANCE, WHY MARUTI DECEIVES THE COSTUMERS ON THE BASIS OF HIGHLY ENGINEERED VEHICLE, WHY THE RESPONCE WAS NOT GIVEN AFTER THREE DAYS OF SALE, WHY NOT YOU TAKE ACTION AGAINST YOUR SUCH DEALERS WHO DO NOT CARES THEIR COUSTOMER. I AM TOTALLY FADUP WITH THIS WHOLE PROCESS OF SEVEN DAYS & STILL I HAVE NOT GOT MY VEHICLE . I HAVE ALSO LAUNGED MY COMPLAIN TO COUSTMER CARE, COMPLAIN NO. [protected] DATED 28/05/2009 . I HAVE ALSO APEALED IN CONSUMER COURT AGINST THIS TYPE OF DECEIVES . YOU ARE REQUESTED TO GO THR. THE MATTER & TAKE SOME ACTION TO AVOID BAD NAME TO MARUTI
ER. SHARAD CHANDRA BHATT
MANGAL VIHAR, SUBHASH CIRCLE, COLLEGE ROAD, BANSWARA (RAJ)
MOBILE NO.[protected]
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