Comments
My name is Saurabh Mittal and I belong to a small city named sirsaganj in Firozabad District in UPW. I feel very proud when I say that I am one of the millions satisfied Maruti Suzuki customer, who is loyal toward his choice. I have been very happy and satisfied with the services of the company no matter they were directly from the company hand or from the dealer hand until last week when an incident happened which I can never think even in my wildest sense can happen with in the dealership of such a reputed company. I was shocked to know that the high demands in your products is making your dealers to charge premium for the products. I never believed anyone telling me such things until I got to pass through the same experience few days back.
I visited one of the dealers in Agra city named Madhusudhan Motors Pvt. Ltd. and showed my interest for the swift desire car. As we are the loyal and old customers, all the staff there knew us very well and thus welcomed us in a warm manner. I inquired about the test drive, but I was told that due to shortage we are unable to provide you the same. Still, looking at the market reputation, I showed my willingness to deposit the amount for the booking of my car. Mr. who is also the manager there told me that since I am an elite customer, I dont need to give any deposits and will get the car in the next 15-25 days for which I readily agreed and left for my home.
After 5 days, I received a call from Mr. that they have a car in stock but they can only give it on the premium of Rs.15000 and were ready to deliver the same the very next day there demand is met. To this, I politely told them that I am not willing to pay any premium and will wait for my car to arrive in the promised time. This was where I felt totally cheated as Mr. manager told me that if you will choose to wait than you will have to wait for more than 4 months and the car cant be arranged before that.
This statement has given me an utter shock not only because I am having my blind faith for the company and its reputation but also because the dealer in itself is a very reputed and known person of the city and is never expected to show this kind of attitude towards the customers.
Sir, it was very hard for me to make up my mind to write this letter to you but believe me, this is not a complaint. I just want to make it sure, that if I am recommending someone a Maruti Suzuki product than I am only doing so because of the utter satisfaction that I have from your services, but with all that happened, I will have to think twice for doing the same.
I hope this letter will make a certain change. I dont expect much, but atleast that much that in future any other customer shouldn`t have to pass from the situation that I had.
One of your loyal customers.
Regards,
Saurabh Mittal
[protected]
I visited one of the dealers in Agra city named Madhusudhan Motors Pvt. Ltd. and showed my interest for the swift desire car. As we are the loyal and old customers, all the staff there knew us very well and thus welcomed us in a warm manner. I inquired about the test drive, but I was told that due to shortage we are unable to provide you the same. Still, looking at the market reputation, I showed my willingness to deposit the amount for the booking of my car. Mr. who is also the manager there told me that since I am an elite customer, I dont need to give any deposits and will get the car in the next 15-25 days for which I readily agreed and left for my home.
After 5 days, I received a call from Mr. that they have a car in stock but they can only give it on the premium of Rs.15000 and were ready to deliver the same the very next day there demand is met. To this, I politely told them that I am not willing to pay any premium and will wait for my car to arrive in the promised time. This was where I felt totally cheated as Mr. manager told me that if you will choose to wait than you will have to wait for more than 4 months and the car cant be arranged before that.
This statement has given me an utter shock not only because I am having my blind faith for the company and its reputation but also because the dealer in itself is a very reputed and known person of the city and is never expected to show this kind of attitude towards the customers.
Sir, it was very hard for me to make up my mind to write this letter to you but believe me, this is not a complaint. I just want to make it sure, that if I am recommending someone a Maruti Suzuki product than I am only doing so because of the utter satisfaction that I have from your services, but with all that happened, I will have to think twice for doing the same.
I hope this letter will make a certain change. I dont expect much, but atleast that much that in future any other customer shouldn`t have to pass from the situation that I had.
One of your loyal customers.
Regards,
Saurabh Mittal
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
joseph kerala