[Resolved]  Maruti Udyog — Fraud- Popular Vehicles True Value Kottayam.

Hello Sir,
This is regarding a fraud happened to me and my father Jacob Joseph. My father is a NRI working in UAE. Last time when he came, we visited one of the dealers in Kottayam 'Popular Vehicles And Services LTD' True Value Division. We went there for enquiring about buying a good maruti vehicle preferably Maruti 800. The showroom executive giuded us. The executive name was 'Julee'. She explained very well about the vehicle which we liked. The vehicle registration was KL-3E 7527 Blue Maruti 800 5 Speed 2000/3 Model. She told the price was 1, 20, 528 (True Value) and she explained it as the vehicle was a true value category. And i was also happy with that price because the vehicle is a true value category. At the same time the market price for the vehicle is only 105000 Max. But since it is a true value value, i was not worried about the price because the future benefit which we will get will justify the price. But at the time of billing she entered the vehicle as a non true value vehicle. My father did not noticed that. And unfortunately he signed on it, and paid an amount of 4000 Rupees as advance(Bill Number- Temporary Receipt 4544 dated 22-09-08, in the name of 'Jacob Joseph').
When we noticed about the fraud we decided to cancel the purchase. We cancelled the purchase only because of the fraud. And we called the executive and ask for the money which we paid as advance, but she denied the proposal saying that there is no rule in repaying the amount. But after some time she and her manager agreed to pay half the amount. But they again withdraw that decision. We made a complaint to your true value manager but he also had no interest in dealing with our case. We have also sent one complaint mail to maruti. But the effect was same. Maruti people dooes not even tried to call us.
We want a serious action on this case. We are planning to move further because of the non-response of maruti. Non-response in the fraud case means promoting the fraud practises in the organisation, this is what we are experiencing from Maruti, India's one of the most trusted brand.
We hopefully looking forward to hear more from your side.
Thank You
Yours Faithfully
Jeev Joseph M
[protected]
S/O Jacob Joseph