[Resolved]  Maruti Udyog - Esteem Lxi — Worst Possible Service done by MAGIC AUTO A-93, Mayapuri Indl.Area phase-II

Mr. Pankaj Narula,
Chief General Manager(Service)

This is bring to your notice I have purchased Maruti Esteem LXi
DL-9Ck, 8802 from Magic Auto Dwarka Showroom on the 28/04/2007. Despite getting the vehicle serviced from Magic Auto A-93, Mayapuri Ind.Area phase-II, the rickety noises from the front doors and the back seat have not been rectified till date. Just to remind you that this is a persistant complaint since the free services and now after 32000 km it still is a nagging irritation.

The purpose of writing to you is that every time I go to Magic Auto A-93, Mayapuri Ind.Area phase-II, I am asked "Narula ji Ka phone toh nahi ayaa?" by the customer service executive.
When I tell them no she takes a sigh of relief and is no more bothered that the complaint is attended or not.

May I request you to please call me at [protected] and do some sort of communication with the operaters of Magic Auto A-93, Mayapuri Ind.Area phase-II, so that other people like me are not charged for the jobs half done or not done at all. They also need to get their co-ordination intact. I was delivered my vehicle after 21days, after I had given it in the bodyshop for repairs as well as servicing, When I was called after 21days ...the vehicle was not serviced, the reason they quoted was the service deptt. was not informed by the bodyshop deptt. ASTONISHING but true. I had not expected this.
The latest incidence is just 2weeks ago when I had given my car for the paid service ...this time they forgot to wash, vaccum, polish my vehicle.I was charged Rs 4600/-+ for the favour.They could not do the Pollution check as the machine was broken, as per the sevice advisor, but it was working when I had given my vehicle for service.

Please stop this fleecing by MAGIC AUTO located at A-93, Mayapuri Ind.Area phase-II.The trust of going to the authorised Maruti Service Centers is taking a serious beating. Please address this at the first available oppurtunity, so that the rot can be stemmed before its too late to act.

Regards,

Anuj Sood
[protected]