[Resolved]  Maruti Udyog Limited — Delivery of Maruti 800 AC from Dewar's Garage Ltd. Kolkata

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

June 22, 2009

Subject: Delivery of Maruti 800 AC registration number WB 24K 4180 from DEWAR's GARAGE


Dear Sir,

This was sixth time I was buying mariti car but unfortunately this was our very first time with DEWAR'S Garage.

We made an appointment to take the delivery of Maruti 800 AC on June 22nd, 2009 at 10:30 AM from Topsia outlet of Dewar's garage. We were there on time.

At the time of making the booking of this car, in the first week of June, we made 100% down payment and there is no financer involved in the deal. We have been told that teh car was readily available with the dealer.

On Saturday, June 20th. we were confirmed on the delivery. Upon arrival on June 22nd. we were surprised to find the car was absolutely covered with huge amount of dust and muds all over the body (although in last weeks there was no rain in the city). We could observe many many strange spots on all the body.

We were told that the car need to be cleaned and this is normal. In fact, within minutes we found that someone took a bucket of water and a duster and started rubbing the wet piece of cloth on the body. We thought this was possibly "normal" for Dewar's Garage.

We were asked to complete the paper work and we had to wait more than two hours to finish the paper work (basically we have been waiting most of the time).

It was past noon, they finished cleaning the car and we were asked to check the presence of all equipments according to the delivery check list and take the delivery.

We wanted to check the body condition of the car and within munutes, a simple visual inspection revealed that,

A. One of the body panel (the right side of the bonnet) was damaged. The paint was not there and there was rust all over the part that could meet the eye.

B. There were several spots on the body, which were there in spite of cleaning and polishing!!! It appeared that the paint was spoiled due to some fluid/bird waste and the same was never cleaned.

C. The mile meter was showing more than 128 kms... which appeared to us rather strange that in Kolkata, it is rather unusual that the car need to run so many kilometers before delivery.


The above condition made me very disappointed and we strongly suspect that the car was possibly lying for many months with teh garage without any care, possibly under open sky. We tend to believe that the car has gotten rust all over the body.

I wanted to see the "pre-registration" inspection report of the car. Nobody seemed to be aware of such a document. Although it was told to us that one can not do anything about it, because the car has been already registered.

I took a decision on the spot not to take the delivery of the car, irrespective of its consequences.

I had a brief discussion with Mr. Rajiv Rungta of Dewar's Garage and did not get any suitable solution.

I tried to contact Ms. Priyanka Ghosh of Maruti at 16, Camac Street who was not available for any response.

I contacted Maruti CRM division at Delhi and I was advised to contact the regional office at Kolkata.

I would like you to take appropriate action against these dishonest dealers who is taking your reputation at stake and make sure that we receive the true value of the money.

If you have any question, do not hesitate to contact me at +[protected].

best regards,

Amit Basu