[Resolved] Maruti Udyog Pvt Ltd — NOT ATTENDING COMPLAINT SINCE 06 MONTHS | |
25 Dec 2008 From, Mrs Archana (Mob No.-[protected]) W/o Shri Gulab Chandra P-147/2, Air Force Station Gwalior, MP To, Pankaj Narula Chief General Manager (Service) Maruti Udyog Limited Palam Gurgaon Road, Gurgaon, NON SATISFACTION SERVICE BY PREM MOTORS PVT LTD, GWALIOR 1. It is intimated that I have purchased a Maruti car (Zen Estilo VXI model) having engine no. 3237387, chassis no. 115089 on 21 Feb 2007 from Prem Motors Pvt Ltd Gwalior and all services are done by the Prem motors in time and car is under extended warranty till 2011. Since 6 months, Many times I have told that center locking is not working properly and technician of Nippon has checked and told that motor assembly is not working properly and that should be replaced, but they are doing oiling, greasing and the problem is still there. I have also complaint to Mr Rahul Gupta (Regional Manager - Indore) regarding this problem many times, but no any positive action has been taken by Prem Motors till date. I am feeling very bad to complaint you. 2. You are requested to do needful for rectification of above problem and take action against service center. Thanking you. Yours (Archana) Copy to: Mr Rahul Gupta, Regional Manager (Indore) – For information. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6886
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I am a College Lecturer. I brought the above car from ABT Maruthi Show room at Guindy, Chennai during March2005, till today the km run is just above 8000(Eight Thousand). Me and my husband use it. My vehicle had problem o[censored]n-Smooth braking problem, ratling inside dash, etc for which we had sent it ti ABT, Guindy during 1st week of March-2009 for which I paid Rs 9, 500/-( Nine Thousand Five Hundred Only), the problem was not rectified, again I spoke to Shri Srinivasan, GM, ABT, Guindy and again it was picked for for service in a couple of days. The problem was not attended to and it persists. Today I again spoke to GM, ABT, Guindy and they arrange to take it once again. hene I request to kindlt advice concerned officials of ABT, Guindy to take care of the problems. We are very disappointed and sad that inspite of spending around Rs 10, 0000/- ( Ten Thousand)towards it, the problems very not rectified, which reflects very bad on the entire Maruthi Services. We hope that you will definately take care of our vehicle brought with our hard earned money. thanks.