[Resolved] Maruti WagonR — Cheating by Dealer | |||
M/s Sai Service Station Ltd located at Phoenix Mills Compound at Lower Parel in Mumbai had given an invoice for wagon R Vxi model wherein they offered to take my old maruti car for 15,000 and also offered exchange loyalty of Rs.12,000 along with corporate discount of Rs.3,000. They had informed that delivery of the new car will take 4 to 5 weeks. Based on this offer I had handed over my car to them on 20th May 2010. They sent me a receipt for booking for the new car dated 26 May 2010. After four weeks they called me to inform that the new car has left the factory for delivery and i need to pay the total amont due for the car. However, they sprung a surprise by giving me a new invoice stating that the exchage bonus will be only 9,000 as the offer previously made was valid only till 31st May 2010. I cannot understand how after an offer made by them for purchase of my car along with exchage bonus has been accepted by me they can change the offer after having taken away my car and sold it off as well. Since they have not kept their earlier promise I asked them to return my car and was willing to pay full value for the new car without exchange bonus. However, they replied that they have alreaady sold my old car and cannot do anything about it. Further I have no choice but to go ahead with the purchase as they will be charging cancellation charges of Rs.2,500 if i do not buy the new car. Therefore either way i wil,l lose Rs2,500 or Rs3,000. Now iam forced to accept their offer. This is a clear case of cheating by Maruti and I want that they should be punished for this act of cheating. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
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Sir/Madam
I purchased a Maruti Wagon R From the Dealer name Vittess pvt ltd, Andheri(W) on the date of 14th august 2009. Their sales person mr. madhukar promised me to provide extra one year warranty, on the date of delivery he told me that you will get the extra warranty document through mail, now its about to complete one year but i did not get any mail from vittess for my extra warranty.
And the second thing i got anty rust from vittess as free accessories....but unfortunatly i lost it and i informed mr. madhukar about it. He told me not to worry and assured me that you will get duplicate copy against your lost original. In this monsoon when i went to vittess workshop for anti rust they simple refused to do it and asked me for anti rust coupon, when i called Mr. madhukar for my duplicate anti rust he totaly refused to get it for me and replied that you have to pay for it.
It is very unethical,mean and full of selfish behaviour from maruti dealer vittess. I want to make aware to the people sitting on the top of maruti administration and solve it as soon as possible
Regards
sanjeev kumar tiwari
[protected]/[protected]
Maruti Wagon R
MH 02 BM 2721