Marvella Pureit Ro — Packaged product is faulty Customer support is bad | |||
I got Marvella Pureit RO a month back and the product delivery from reliance was quick. The installation was quick but then the product started leaking. Customer support has still not responded after 5 complaints and their helpline is most of the time trying to convince you that they will ressolve the problem and never do. They also mark complaints as resolved without resolving them and every time raise a new complaint which should be a worry for Hindustan Uni lever. In short if you want a product that is worth buying then pure it is not the one. If the support is not good you should not risk spend so much money on the product. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team once again we express regret for the inconvenience caused. Our customer care executive visited your place on 19th July 2012 and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team once again we express regret for the inconvenience caused. Our customer care executive visited your place on 19th July 2012 and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
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63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics