[Resolved]  Max Bupa Health Insurance — Not giving medical reports

Address:

Thane, Maharashtra

I have availed family floater mediclaim policy from Max Bupa (Policy # [protected]) which was renewed in July'2012. As part of renewal scheme, family health check up was complementary, which was done on 30/09/2012. The reports of which were sent by Concerned Pathology directly to Max Bupa saying that I shall get the copy from them.

Hence after 2 days I dropped a request for copy of health check reports at companies toll free number (complaint # 163756). Till date even after promise of resolving query within 48 hours over phone, the company has made me call them at least 4 times till yesterday afternoon but did not send me any copy of reports.

The companies which did not fulfill their commitments, I feel shall, refund my amount along with interest. Because if they cannot fulfill such small requests, how come they will effectively resolve our claims in future, I doubt.

Their call centre is also little funny. They put your call on hold and done come back on line for several minutes. Twice at least I had to drop call after waiting for more than 5 minutes, while representative was retrieving data.

I am surprised with such attitudes of an insurance company, which is nowadays supposed to be one of most service oriented industry in our country.

Regards,
Vaibhav Alshi
+91-[protected]