[Resolved]  Max Bupa Insurance Company — rejection of proposal

Address:

Jaipur, Rajasthan

Sir,
Max bupa health insurance company have been sending emails to me for health insurance. I gave positive response. From Delhi they contacted me I asked whether you cover preexisting diseases they told yes after 4 yrs of continuous insurance. I told my diseases they said no problem we will cover. I sent money then one doctor talked me I told all the diseases I have, After that call for one and half month no tel no msg. I tel jaipur office many times no information. At last after many days calls jaipur office replied me proposal has been rejected, why nobody knows. I waited for refund of money No refund again started tel and email to customer service but in vain. Then I complained higher up then they tel me and assured refund. But no reason for rejection.Till date no information, no letter, no SMS that why proposal was rejected, also why they kept money for two months?Why they first promise and also written in brouchure that preexisting diseases will be covered then why they do not insure the person having preexisting diseases? Or they should delete this clause from their brouchure and should write person with preexisting diseases will not be insured, Why IRDA does not look inthis matter. Why these insurance company fool public! For action Please
Dr sAntosh Kumar Naveen
103/66 Agarwal Farm Mansarovar Jaipur Raj