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Max Newyork life — No documents received and wrong information provided by customer care
I have taken a policy from max newyork life, and my policy number is[protected]. Till date i have not received any documents of my policy. I tried to contact the customer care of MAX NEWYORK the interaction no. is 1210792, but no solution was provided to me. They are giving me wrong details since last 3days.It has been more than 3months and no solution was provided to me.
MAX NEWYORK — PREMIUM
Dear SirThis mail I received from MAX NEWYORK LIFE, which is not satisfactory answer . Because Why should I bare cost of services tax if when i took policy that time commitment gave me that I have to pay policy amount 10,000/-
till date not proper reply from them
Kindly help me
This memo is classified Public --------
Dear Mrs. Tai
Thank you for writing to Customer Services - Max New York Life Insurance.
This is with reference to your query regarding policy number[protected].
We would like to inform you that under the scheme of service tax and provision of the Finance Act, 1994, the service provider (insurance company) is responsible to collect the service tax and deposit the same with the Government. However, the incidence of service tax falls on the recipient of the services (customer). We wish to clarify that there has been no change in this scheme of service tax.
Accordingly, the service provider is entitled to realize service tax from its customers unless there is a contract to the contrary between the parties. We wish to inform you that there is no such provision in the policy contact between the company and the customer, which forbids the company from realizing service tax from its customers. Initially service tax was being borne by the company out of its pocket, which ideally should have been borne by the customer.
In light of the above and our previous correspondence, with effect from May 1st, 2009, service tax shall now have to be borne by the customer himself.
Further, would like to confirm that the premium amount of Rs.10,000 is exclusive of the Service Tax amount and the applicable Service Tax towards your policy is Rs.103
Please write back to us if should you need any further assistance or call us toll free at[protected] or[protected] write
to us at service.[protected]@maxnewyorklife.com
Dear Sir,
Post your discussion with our customer service execitive, we are pleased to inform that your concern is resolved and your policy is active.
Regards,
Support Team
Max New York Life Insurance
Post your discussion with our customer service execitive, we are pleased to inform that your concern is resolved and your policy is active.
Regards,
Support Team
Max New York Life Insurance
Dear Customer,
We have noted your concern and our customer service representative has been in touch with you. As per the telephonic conversation request you to please provide us the policy no. for further investigation.
Sincerely,
Max New York Life Insurance
We have noted your concern and our customer service representative has been in touch with you. As per the telephonic conversation request you to please provide us the policy no. for further investigation.
Sincerely,
Max New York Life Insurance
Max Newyork life — Non Receipt of Envelope
Max Newyork Life Insurance has sent me one Envelope on 05.05.09 vide Express IT Couriers REceipt [protected] to my 29, Juni Kasera Bakhal, Behind Khajuri Bazar, Indore 452002 mobile no.[protected] till date not received.With Best Regards,
Naresh Damniwala