[Resolved] Mcdonald's — Bad call service

F

frumpy

from New Delhi, Delhi

Address:

Delhi

So the charm of Macdonalds is that it delivers such affordable food to many different places, but their call centre service is just deteriorating. I waited for 3 minutes (I know that sounds like really short time, but try it and then let me know) and had to listen to 3-4 rounds of their theme song after their promotion of their "new menu". I'm ok with the promotion, but why does one have to wait so long to only place the order?
When I tried calling again, I was made to wait again as they tried to figure out the amount of time the delivery would take. It has happened before that they clear out all the details with us but if they are going to hire such incompetent people for their phones then they will definitely start losing customers. I hope Macdonalds does something about it.

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Aug 13, 2020

Complaint marked as Resolved

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A

avinash singh

from Bengaluru, Karnataka

McDonalds — poor customer satisfaction

47 burgers is a lot of money i am spending on, all i asked was 10 toys. i got a flat refusal, when i asked to speak to the manager he actually hung up on me. i called again, another person spoke to me and he said that he was the floor manager and again i got a flat refusal! i asked him what the official motto of mcdonalds was, he had no clue and actually hung up on me again, i called againg another person responded, this time i took his name and designation, vijay chudasama - team leader delivery, again not a manager and also a flat refusal. the store is on cmh road, bangalore, india. customer satisfaction????

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A

avinash singh

from Bengaluru, Karnataka

47 burgers is a lot of money i am spending on, all i asked was 10 toys. i got a flat refusal, when i asked to speak to the manager he actually hung up on me. i called again, another person spoke to me and he said that he was the floor manager and again i got a flat refusal! i asked him what the official motto of mcdonalds was, he had no clue and actually hung up on me again, i called againg another person responded, this time i took his name and designation, vijay chudasama - team leader delivery, again not a manager and also a flat refusal. the store is on cmh road, bangalore, india. customer satisfaction??????

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