[Resolved] Mcdonald's India — Not delivering my product
B
BG Siddhesh
May 19, 2023
May 22, 2023
This thread was updated on May 22, 2023
Address:
Chennai spencer plaza,mount road
I am 17 year male studying in chennai. On 17th of may when I had to catch a train I thought of ordering from mcdonald and then having it later. So I ordered it 45 mins before my trains scheduled departure because the mcdelivery app assured my of delivery within 15 miss after ordering. Now I had ordered it around 5:45 pm and my train was scheduled at 6:20 from Chennai railway station. So I estimated that I should be able to board the train with my package delivered. So I waited till 6:15 and then I left for boarding my train. Then after my train left the delivery boy called me and said that your order has arrived, as I couldn't receive the order I requested him to cancel it and also tried contacting mcdelivery customer care number, but they weren't picking up my calls. When I checked it after a day the order has been marked as delivered and there was no refund process initiated.
I tried contacting their customer care but to no avail.
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Jul 2, 2023
Complaint marked as Resolved
McDonald's India customer support has been notified about the posted complaint.
Verified Support
May 22, 2023
McDonald's India Customer Care's response Dear Siddhesh,
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.
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