| Address: | Chandigarh, Chandigarh |
Dear Manager (Customer Care),
This mail is regarding a complaint that I want to put forward to you. On October 8, 2013 (15:25 hours) I visited Mac Donald’s restaurant Shop No. 321, Third Floor in Elante Mall, Plot No. 178-178A, Industrial Area Phase-1, Chandigarh, Code-160002, India.
We ordered four items, (1 Cola Coffee Frappe, 1 small Coke, 2 Pizza Mac Puff and 2 Mac Egg) from these items 1 Mac Egg contained inedible and very hard plastic material that came into my mouth while eating. It was so hard that I could not break it manually. I complained at the counter about this. They handed over the matter to the senior. Senior behaved very badly to me and my guest. He badly humiliated me that is beyond my tolerance. I showed him the Mac Egg containing plastic, he himself tried to break that but all in vain. He denied it to be a plastic material. When I said this material to be a plastic material again and again, he played over smart and said it a part of egg which is stale . The senior in front of all said it a stale part of egg. If for a moment we agree it to be a stale part. It’s the violation of the rule and laws to serve stale edibles to the customer. I requested the senior to either give me his statement in writing or contact number of the senior concerned above him in the hierarchy. The senior person tried to snatch away the tray from me but I did not let him do this . He did not gave me statement in writing because he said “he do not want to take the responsibility and I am the only senior person over here.” He in very harsh and humiliating language with raised voice challenged me to do anything regarding this as if he is indifferent from the consequences.
Unfortunately your personnel are performing badly with the negligence of the duty. I could have consumed the plastic. I might get some serious health problem.
All this is recorded in the CCTV camera at Mac D, Elante Mall.I also have the pictures of the concerned episode. Some of them I am sending and other I will produce in the court.
I am also sending my pictures so that you may confirm the episode from the C.C.T.V. footage.
Enclosed is the picture of the bill.
I will take The Mac Donalds to the court not only for the bad service but also for humiliating me and my guest. I am very much confident about my case and know that you will face a legal action in the future for the same.
Gurinder Singh,
Address : Sunny Enclave, Kharar, Punjab, Indai
[protected] (Amandeep Kaur, Assistant)
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This mail is regarding a complaint that I want to put forward to you. On October 8, 2013 (15:25 hours) I visited Mac Donald’s restaurant Shop No. 321, Third Floor in Elante Mall, Plot No. 178-178A, Industrial Area Phase-1, Chandigarh, Code-160002, India.
We ordered four items, (1 Cola Coffee Frappe, 1 small Coke, 2 Pizza Mac Puff and 2 Mac Egg) from these items 1 Mac Egg contained inedible and very hard plastic material that came into my mouth while eating. It was so hard that I could not break it manually. I complained at the counter about this. They handed over the matter to the senior. Senior behaved very badly to me and my guest. He badly humiliated me that is beyond my tolerance. I showed him the Mac Egg containing plastic, he himself tried to break that but all in vain. He denied it to be a plastic material. When I said this material to be a plastic material again and again, he played over smart and said it a part of egg which is stale . The senior in front of all said it a stale part of egg. If for a moment we agree it to be a stale part. It’s the violation of the rule and laws to serve stale edibles to the customer. I requested the senior to either give me his statement in writing or contact number of the senior concerned above him in the hierarchy. The senior person tried to snatch away the tray from me but I did not let him do this . He did not gave me statement in writing because he said “he do not want to take the responsibility and I am the only senior person over here.” He in very harsh and humiliating language with raised voice challenged me to do anything regarding this as if he is indifferent from the consequences.
Unfortunately your personnel are performing badly with the negligence of the duty. I could have consumed the plastic. I might get some serious health problem.
All this is recorded in the CCTV camera at Mac D, Elante Mall.I also have the pictures of the concerned episode. Some of them I am sending and other I will produce in the court.
I am also sending my pictures so that you may confirm the episode from the C.C.T.V. footage.
Enclosed is the picture of the bill.
I will take The Mac Donalds to the court not only for the bad service but also for humiliating me and my guest. I am very much confident about my case and know that you will face a legal action in the future for the same.
Gurinder Singh,
Address : Sunny Enclave, Kharar, Punjab, Indai
[protected] (Amandeep Kaur, Assistant)