Mcdonald's — Imposter in the organization and rude and Careless attitude

Address:

West Delhi, Delhi

Impostor at McDonalds (Tele-Caller) and Pathetic and Rude behaviour

I placed an order at mcdonalds delivery number[protected] , on 11th March '13, at 16:52 pm, the staff took about six minutes to take the order asking all the details from my address to the various details of the order placed, after that I was very conveniently told that due to technical problem the order could not be registered. Immediately I asked the name of the person concerned , since I was really confused at his behaviour..He even went to the extent of asking me how he could help me after failing to register the order. On my inquiry he informed me that he was Sumit, but I could make out from his dilemma that he was trying to mislead me. After disconnecting the call I called up again at the same number at 16:59. Some Ms. Megha picked up the call and on being asked I was informed to my utter surprise and disgust that there was no one by the name of Sumit . On request she transferred the call to Mr. Karan, MANAGER, who totally denied the call with the impostor who disguised himsel[censored]nder the name of Sumit. He also confirmed that there is no one by that name in the organization. He informed without any remorse that only one call has been registered from my no. My question is 'who is the guy who misled me saying that he was Sumit and why is Mr. Karan trying to protect him? My second question, when we register our order we give all our residential detail and mobile no. with the organization.. we feel it is not quite safe because we are confiding in our details to some careless hoodlums who are threat to the civilized society. Has McDonalds taken any action against the previous complaints made by innumerable customers?
My fourth question is would I get any satisfactory feedback or should we lodge complain at the Consumer Forum?