[Resolved]  Mcdonald's India — no delivery after placing order

Address: North Delhi, Delhi

I have placed a order with mcdonald kamla nagar at 09:23 pm on 17/4/11 for 1 mcaloo and 2 chicken mcgrill with a total amount of Rs 127.But after waiting for more than an hour i called up again at 10:30 pm and they told that no order is placed with this no.([protected]).I hope that appropriate action will be taken as my precious time and money was wasted in placing order with mcdonalds.I demand compensation.

Thanking you
PRATEEK AGRAWAL
AND
KUNAL CHHIKARA
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Aug 13, 2020
Complaint marked as Resolved 
 
3 Comments

Comments

McDonald's — No Delivery

I had placed an order at about 12:30 p.m from my office. Apart from the 30 minutes it took to settle the order with the guy at the other end, I waited for an hour for the order which was supposed to reach within 1/2 hour. At 2 p.m., I called up their customer care to check the status of the order and was told that the delay was due to the unavailability of riders and that the the order's been despatched and should be there within 15 minutes. Till 2:40 p.m.there was no sign of the order or the delivery guy, so I called up again, only to be told that the order would be there in 15 minutes. I registered a complaint and all and they even forwarded a complaint number (which I suppose is as useless as the order number). They also promised me that their store manager would call me back in "a few seconds". The seconds and minutes came and went and its 3:47 now- 2 hrs and 17 mins from the time I should ahve received my order. And 1 hr from the time I should have received a call from the manager. So far I haven't had any issues with McDonald's and I have been to their outlets in other cities. Is it just that the Hyderabd outlets have no service to speak of?
I placed an order under no. 0434 and the bill amount was 214 with charges. After placing the order the calling team called back after 15 minutes informing us that the order could not be placed even when it already was(without it we would not have received our order no). While seeking explanation for why the order was accepted in the first place she put the phone on hold and then hung up. I called back and they accepted the order for the second time but again the same thing happened when my order was cancelled after 20 minutes. This was really inappropriate as i was humiliated in front of my colleagues.

McDonalds — regarding delivery

complaint is that there is no home delivery in govind puri area of new delhi.this is inconvenient for the residents living in govind puri.

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