[Resolved]  Mcdonald's — Pathetic Experience

Address:

Gautam Buddha Nagar, Uttar Pradesh

If any one is concerned !!

My name is Siddharth. I visited the McDonalds outlet in Noida sector 16, (Savoy Suites one) on 24th April around 6 PM and requested for 2 VEG burgers from the drive in area. I was handed my packet which in place of 2 VEG burger came out to be NON Veg burgers, since i had driven down a few kilometers I ignored it assuming human error.

This incident repeated with a week on 4th May at 6 PM when I ordered 2 veg and 1 non-veg burger from the drive in and was handed over only 2 burgers 1 veg and 1 non veg instead of 3. Again I had reached my destination when I opened the packet and when I tried to call the branch back they instead of sending me my burger started to tell me that they cannot deliver it and I should visit their branch again. I had spoken to Jaspal(The Asst. Manager).

On Monday 6th May i visited the branch, narrated this incident to Jaswant the store manager who after a alot of big talk did not have the sense to refund my money and instead charged me for the new order that I placed. After my suggesting to him that he should have refunded the money he said "sir i would do that if you told me to"

I am a consumer and am not supposed to tell him as to what a manager should do. He should be intelligent enough how to handle this situation.

Then I called up your Jor Bagh office to speak to Ms. Vineet who said she will have someone call me to resolve this and no one called me.

This is pathetic service and the only option I have is to go to the consumer court against Mc Donalds, if my problem is not solved.

Regards,
Sid