[Resolved] Meru Cab — Failure Meru cab service

drsanv

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have booked Meru cab on[protected]. My reference number was 3025082. I have booked cab for Mumbai-central-railway-station (destination) starting on[protected] time at 4:00 PM. Despite my 24 hr advance booking, Meru cab did not arrive till 4:30 on scheduled booking date[protected]. Meru cab service provider neither sms nor called on my mobile about their inability to provide Meru cab service. I waited till 4:30 PM and hired another cab service. I have registered my complain (they told complain number is my mobile number) to meru cab helpline about this incident but they did not respond till date today[protected]. It was disgusting to wait for a cab till last moment of departure (booked departure time 4:00) and them arrange another cab in hurry. The customer help was useless and simply add to insult by not informing passenger about cab service.

All in all, Meru cab failed to provide a cab which was booked 24 hr before scheduled journey. If it had happened to me than the chaos can happen to others also. In my opinion, everybody should think twice before booking a cab through this service provider.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru