[Resolved] Meru Cabs — Declined Service in spite of agreeing to Provide Service | |||
I booked a Meru Cab on 12 apr'13, vide Ref 18382503. SMS says that they will send Cab details 20 mins prior to pick up time. Instead, just before 10 mins of pickup time, Meru Cabs person telling that no Service is available now. I got to rush to Main road for Autos or Cabs leaving behind my ailing mother and we all got tensed how we could reach in time. Meru cabs really put us under lot of inntense Mental torture. The service reps simply Abuse and Misuse the term ' Sorry' with no real sense what they speak. This is obselutely reckless attitude of Meru Cabs Service. now a days, it has become un professional attitude. The Meru Team or the Company Leadership does not deserve Govt Awards or Concessions. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Raghav, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Meru Cabs — not able to deliver the service
I had placed a order for taxi service at 8.30 Pm and at 10.00 i get a call saying that there are no cabs in the area and this is the same with Megacab. Why have a online service, when you cannot even deliver.all I got to know from a local- black and yellow taxi cabs is that all meeru and mega cabs are waiting for trips to airport or airport to churchgate.
If you are looking for service make sure you have a backup. these guys wont show up.