[Resolved] Meru Cabs — Booked a cab and did not send cab | |||
Hi, I booked a cab for Yeshwantpur railway station from JP Nagar 5th phase for 05.00 AM in Meru cab services. They did not send the cab and did not inform us regarding not sending the cab. We did not recieve and SMS from their side in prior to inform us so that we could arrange some other cab/taxi/auto. This is the third time we faced ignorance from these cab companies so we want to register a complain now. Our booking reference number: 2952826 Thanks and regards, Abhishek Thakur Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Abhi, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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