[Resolved] Meru Cabs — Late arrival, irresponsible customer care, rude driver | |||
On the 31st Oct I had booked a cab with Meru for a drop at the airport. The cab not only came late by 10 minutes but the cab driver on being told the same was rude. I not only ended up missing my flight but was also stranded at the airport for 8 hours. On my repeated attempts to get in touch with the Meru Cabs authority I finally got a reply after I started posting on consumer forums online. The Meru Cab authorities have refused any compensation despite admitting that the cab was late and that the driver was indeed rude. The worst kind of customer care and the most unreliable service. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Jannat, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Meru — Not Arrived
Yesterday morning(5th Jun 2011) I called Meru to book a cab on 6th June 2011 at 4:45AM from Sarjapur Road to Majestic Railway Station.I received a SMS that my booking is confirmed.
6th June Morning I also received a SMS from Meru with Driver details.
Ref Number: 5667379
Cab Number: KA536095
Driver Name: Lokesh
Cell Number: [protected]
Called the driver at 4:30AM and told him the pick-up details and landmark. Cab driver replied back saying that he will be reaching the pickup point before time.
At 4:50AM when I didn't saw any cab near my place, I tried reaching the cab driver, but he didn't picked my call (tried more than 25 times)
Later I called Meru customer service desk to raise a complaint, I got a reply from Meru that 'WE ARE ALSO NOT ABLE TO REACH THE CAB DRIVER, SORRY FOR THE INCONVENIENCE, AT THIS POINT WE CANNOT ARRANGE FOR A DIFFERENT CAB'
I am raising this kind of issue for the first time in this forum, but in past I have faced this kind of behavior from Meru.