[Resolved] Meru Cabs — pathetic call center services and rude behaviour
I had called on 18th Oct around 10:30 pm to book a cab to the airport on 20th Oct. I was told that the booking opens only 24 hrs before the travel time. Furthermore, i was told to call up only after 12 pm as i wanted the cab at 12 pm the next day.
On 19th Oct, today, I called up meru only to know that there were no cabs available for that slot! Now here is my question:
If the booking for the slot opened up only 24 hrs in advance, how come there were no cabs available at 11:45 am for a 12 pm slot?
So i decided to speak to the person in the complaints division to discover that they only take complaints regarding the cabs and nothing else! She also had the nerve to hang up on me while i was still trying to converse! Forget noting down my complaint.. How thoughtful!
Complaint marked as Resolved
Verified SupportMeru Cabs Customer Care's response, Mar 21, 2015
Hi Twisha, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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