[Resolved]  Merucabs, Bangalore — Service not honoured and not communicated

Address:

Karnataka

Dear Sir

My son has booked, as per the details below. Not only the taxi did
not come, and the response was very pathetic

1. I have formally forwarding a complaint to consumer forum
2. If there are some issues, they should call us atleast one hour in
advance to inform
3. The operator who handles the phone was so cool, saying if you want
, we will send after two hours as if the flight will wait for Meru
cabs
4. How will this be tolerated and we have to make several calls to
know whether the car is not coming and no courtesy to inform in
advance

This is the second time. We understand contingencies can happen and
Meru being uncustomary and saying if you miss the flight, it is not
our botheration, is shocking. We would like to listen first to your
response and take legal approach subsequently

Deenadayalan
Father of the customer

[protected] Forwarded message[protected]
From: Avin Deen <[protected]@gmail.com>
Date: Sun, Mar 11, 2012 at 3:58 PM
Subject: for referece MERU
To: "S. Deenadayalan" <[protected]@exploreceo.com>


Accepted! When your cab gets assigned, we will
inform you the cab details via SMS and E-mail 20
minutes prior to your journey time.

Your booking reference number: 11186178