[Resolved]  Micromax Funbook — Defective product, poor quality of product

Address:

New Delhi, Delhi

I bought new Micromax funbook on[protected]. I put the same for charging same day. When I took out the charger next day on[protected], the pin of the charger stuck inside the funbook. I took out the pin & put back in charger, but the charger is not working now.

I went to retailer Fono System but he said to put compliant with service station of Micromax. I called couple of service stations of Micromax but all of them replied that either they do not deal with micromax or deal only in mobile phone. All these service centre are available on Micromax website. I sent mail to micromax thru their website but no reply.I called micromax customer care, they advised me to buy new charger in place of replacing the product which I bought 2 days back. Based on their advice I called Inder Inforcare, another Micromax service center. The phone no. given by micromax never picked up them[protected]. I found out phone no of Inter Electronic[protected] & called them, they told that charger is not available & I can try after 2-3 days.

I bought the funbook and tried to connect the same thru Vodafone Internet, but it was not getting connected. I went back to retailer and asked why Internet not working on the funbook. He could not replied ever after making couple of phone calls. I called Micromax customer service from retailers shop, the executive inform me that only Tata Internet will work on it. The retailer never inform me about this before buying the funbook. I bought another connection of Tata Internet for funbook, I also bought Vodafone Internet.

Micromax customer service is of very poor quality and without any responsibility. Retailers are not properly educated about the product. Before selling a product all type of assurances are given but after sale service level is very poor.

Now I can't use funbook without charger.

Please help me to get the same & Micromax should improve there customer service level.

Regards,

Rajendra Sharma
[protected]