Micromax Funbook — Poor Service(Not Replacing Product)

Address:

Hyderabad, Andhra Pradesh

I purchased the Tablet from Shopping.indiatimes.com on the 8th of this month. I found that when I tried to connect my tablet to the laptop or to the USB dongle provided by Tata Docomo it was not happening. I called Shopping.indiatimes.com and they advised me to take the tablet to the Micromax service center for further investigation and if possible replacement, I then took the tablet to the only service center in Hyderabad so that I could get a replacement. The service center Mobitec were very nice and cooperative they showed interest in getting my tablet replaced. But they say that their hands are tied and can only get the authority for a replacement if the company says so. The Service Center Proprietor made some calls to the Company but all went in vain. My question is if I purchased a sealed pack product and if I the product is defective and not working as a customer I expect a replacement. I am stuck between the vendor and the company. Shopping.indiatimes.com says it is not their problem and will not give a replacement as it is not in their policy. Micromax says that the vendor needs to replace the product, I have no other option but to turn to you as the vendor and Micromax is not responding. I have at present given my tablet to the Micromax service center (Mobitech Service Center)they have informed me that the motherboard needs to be replaced. Please if Shopping.indiatimes.com and Micromax are reading this please give me my money back or replace my tablet. I am in no position to go to the consumer court to get this resolved as it is one of your responsibly to help resolve my issue.
Job Card No: SALAP007R548
Product number: 230019E7450D6EC
Vendor: Resousys (New Delhi)
Online Shopping: Shopping.indiatimes.com
Micormax Customer Care reference no: [protected]