Micromax — care-point negligence

Address:

South Delhi, Delhi

January 13, 2012

Dear Sir or Madam:

I would like to bring to your notice that I bought Micromax
Q6/SPAMOB2292/[protected], [protected] (Model No. /IMEI Nos.)
On 05/08/2011. Only after two month o[censored]se its display went haywire.
Hence, I submitted my mobile phone for the rectification at M/S
TECHNOCARE, I-11 LGF CENTRAL MARKET LAJPAT NAGAR, OPP: DEWAN BAJAJ,
NEW DELHI-24 on 4 Oct 2011 and the waiting period was allotted of 10
days i.e. 14 Oct 2011.

After having no information passed to me after the allotted time, I
tried contacted them several time but to no avail.

Finally, by “GOD Grace” on 8 Nov 2011, I had a telephonic conversation
with Mr. Ravi (representative of the Service Centre in Question), with
the information that the mobile has been serviced and can be
collected.

On reaching I found my phone in wretched condition along with the back
panel was damaged. It looked like that my cell was replaced.

To my horror on switching on the mobile it was not working, I had the
following issues:
1. On inserting the memory card, mobile was not switching on.
2. On inserting SIM, the phone was unable to Rx/TX signal (without memory card).

Again on contact Mr. Ravi regarding above issues on the same date i.e.
8 Nov 2011, I was assured about the back panel replacement and above
issues resolve within 10 days i.e. 18 Nov 2011.

Till date, no replacement and issues are entertained, I tried
contacting them again and again but to no avail (Maybe I need some
“GOD Grace” again).

To this date I am contacting them for my handset status. They are
ignoring me as they don’t even inform about the status when I contact
them and they always postponed the issue with different new excuses,
such as

• Today we lost the key of the shop.
• Sometime like he is not present at service centre.
• On asking them why they don’t receive the call they say the customer
care executive have quitted the job.
• When I called them on the Companies number i.e. [protected], someone
answered the phone and said it’s not Service Centre Number. On asking
he said Companies phone has been stolen. And someone else is using it.

On 7th Dec.2011 when I went to the service centre again they tried to
ignore me, but after calling the Mr. Devender (HOD) , he urged me to
give some more time and promised me that he himself will resolve the
problem and will deliver it by 10th Dec. 2011

On the following days and time:

Date: 22.12.2011: Mobile number [protected]: Time received 10.02
Date: 22.12.2011: Mobile Number[protected]: Time Recevied09.54

I received the following SMS stating “This is to inform you that we
will deliver your Micromax handset at your address with in 2 working
days, please SMS your address and job sheet number on for
confirmation, [protected]. Sorry for the inconvenience Carepoint.”

On the same day i.e, 22.12.2011 and 23.12.2011, the reply SMS was send
at the provided mobile number in the SMS.

Till today no contact or explanation is provided to me. And on calling
on the mobile number [protected] and[protected] No one picked the
phone.

I would like to know the:

What kind of attics your company and the service centre follows?

What is the time period and the rules provided for Customer
Interaction and Customer Care Centre?

You are compelling me, to go for legal action against you and the company.

Now, if you have any kind of self-respect as a man/company/Service
Centre, do make sure to take some appropriate steps into this
complaint.

P.S. Kindly find the attachment below for further evidences.
Attachment:

1) Scan copy of the job sheet, having the written assurance from the
tem of Carepoint.

2) The video evidence of the assurance from a member of Carepoint.

Sincerely,

Shahnoor Khan

161/19, S.S.Avenue,
Joga Bai, Jamia Nagar, New Delhi-25

Ph: [protected]; [protected]

Email: [protected]@gmail.com; adv.[protected]@gmail.com