[Resolved]  Micromax X510 Mobile Phone — Very poor customer service and faulty handsets from Micromax

Address:

Pune, Maharashtra

It is very disgusting to see the way the customer care centers operate under big banners like MICROMAX.

TECH TELECOM located in Hadapsar- Pune is the one I had visited few minutes back to collect my MICROMAX X510 , but instead to repairing the handset I was told to get it repaired from any local mobile service centre as they are not able to solve the problem,
My newly (4 months back) purchased Micromax X510 started giving problems like not connecting to charger, and then not connecting to PC through USB cable. And then as usual I took it to authorized service centre TECH TELCOM located in Hadapsar – Pune, but after keeping the handset in servicing centre for almost 2 months I was told that they are not able to rectify the error. And after contacting help line number I was told that mother board of the handset is damaged and due to which around 80% charge of the mobile needs to be paid if needs in working condition.
My issue was just that the PC was not detecting the Mobile so I asked the service centre to check the cable and pins if there is any loose connection, but after keeping the handset for more than a month I was told that major mother board is damaged and needs to be replaced n that will be charged 80% of mobile cost.
My question is if the mobile warranty is 1 year and I haven’t damaged the handset and taken utmost care while operating but if the software of Lane cable connectivity is not getting connected then why do I again pay almost the same amount of handset for repairing.

Very very poor service and very faulty handsets from Micromax Company



From: Shankar [mailto:XXXX.com]
Sent: 29 November 2011 13:19
To: 'Micromax'
Subject: RE: wanted handset to be replaced (complaint number [protected])
Importance: High



Hi,

Am waiting for your response!

I am not ready to pay any amount for the mobile which is still very much in
companies warranty period



Regards





From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: 25 November 2011 16:18
To: 'Shankar'
Subject: RE: wanted handset to be replaced







Dear Valued Customer,





Thank you for your Email, We apologize for the delay in updating the service
support status of your Case.



Please be assured that our team is working on the same. We would get back to
you with the exact status shortly.



We thank you for your patience.



For any further Assistance and Query you can contact us on the Customer
Support & number given below:



[protected]





You can also log onto our website for information www.micromaxinfo.com





Thanks & Regards,

MMX SUPPORT



From: Shankar [mailto:XXXX.com]
Sent: Friday, November 25, 2011 1:02 PM
To: 'Micromax'
Subject: wanted handset to be replaced
Importance: High



<<...>> Sir/Madam, <<...>>

I went to service centre in Hadapsar to collect the phone as soon as I got
call from Hadapsar Service centre (tech telecom) in charge Mr. Rahul, but
when I reached to collect the phone I came to know that the other than
solving the connectivity error through USB cable the phone started giving
new error of touch screen not working (this was never happen when the phone
was with me, it only started when it was in servicing centre).

This is second time I had sent the phone on 4th Nov to get the USB
connection error solved, but to surprise instead of solving the error few
more problems had erupted in the phone. I hadn't collected the phone from
Hadapsar service centre, because neither the problems are solved and on top
some other new errors and damages are done to my phone while it was in
service centre.

All I want now is a New Handset or else I have to take it in to legal call.
As I have sufficient evidence to prove and get claimed enough money for the
mental and physical harassment problems I had faced due to poor service from
micromax.

Kindly pay serious attention and provide me with a new handset.

Attached is the copy of

Regards

S


-----Original Message-----
From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: 24 November 2011 18:22
To: XXXXX.com
Subject: RE: Contact form submitted on Website



Dear Valued Customer,



Thank you for your Email, we would like to inform you that your complaint is

already in process and the Escalation team will contact you as soon as the

issue is resolved, kindly cooperate.

For any further Assistance and Query you can contact us on the Customer

Support & number given below:

[protected]



You can also log onto our website for information
<http://www.micromaxinfo.com> www.micromaxinfo.com



Thanks & Regards,

MMX SUPPORT



-----Original Message-----

From: XXXXXX.com [mailto:XXXXX.com]

Sent: Thursday, November 24, 2011 5:18 PM

To: Micromax

Subject: Contact form submitted on Website



Following is the information submitted on micromax website

Country : India

Name : Shankar

City : Pune

Pin :

Telephone :
Email : <mailto:XXXXX.com>
XXXX.com

Comments : It is really very disgusting to see my new Micromax mobile X510

sent to service centre second time and still not repaired. My complaint

number is [protected] and on top of that being in the varanty you are

charging extra charges for internal software error. customer service staff

Mr. Bhaskar, Mr. Rajesh , Mr Abhishek are not at all professional, and

speaking as if they are owner of micromax. very rude and rough language they

use while speaking to customers through phone

please look in to the matter and for any clarification get back to me on my

above mentioned number

regards

Contact via Phone : phone_check

Contact via Mail : email_check

The above information was submitted by 172.16.167.213 on 24/11/2011 at

05:47:30.