[Resolved]  Microtek Ups — Microtek UPS Not working Dealer, Sevice Centre Officials not cooperating

--- On Wed, 14/10/09, rajneesh madhok <[protected]@yahoo.com> wrote:
From: rajneesh madhok <[protected]@yahoo.com>
Subject: Micortek 600 Heritage) Not working Dealer, Service Centre Officials not cooperating.
To: [protected]@microtekdirect.com, [protected]@microtekdirect.com
Date: Wednesday, 14 October, 2009, 4:14 AM
To October 14, 2009

M/s Micortek international (P) Ltd,

H-57, Udyog Nagar, Rohtak Road,

New Delhi-110041

MICROTEK 600 HERITAGE+ NOT WORKING DEALER, SERVICE CENTRE OFFICIALS NOT COOPERATING
Sir,
I purchased Microtek 600 Heritage+ UPS from Superdot computers, Milap Chowk, Jalandhar. But is is not working properly. I took the said UPS to the concerned dealer.

Micortek UPS Heritage 600VA UPS.

MODEL NO:- HE 600 AZ

S. No: 8FUPNX310860

MONTH & YEAR OF MANUFACTURING: 27/06/08

I contacted the dealer M/s. Superdot Computers, Jalandhar, Service Station of Microtek on Shastri Market, The Customer Care Service Station No.[protected] and[protected] had been informed several times. The Customer care executive put baseless questions. The executive officer says submit the Purchase invoice then only your complaint will be entertained. Sir, Kindly go through Consumer Protection Act, 1986’s amended 2002 and then argue on the baseless points.

It is no where mentioned in the consumer protection Act, 1986 that the customer has to submit the Purchase invoice. The Micortek Ups is giving problem since the date of purchase but the company is not cooperating. It has no back up. When power goes the system shut down. The dealer, the service engineers and the officials don’t cooperate. I got it charged for 7 days continuously even then UPS don’t work.

On my visit to M/S. Superdot Computers, Jalandhar. The concerned person don’t take trouble to check the UPS even. Then I contacted the Service Engineer suggested by him. He told that the UPS is within warrantee and it is the dealer and the company who is dozing you. Then Microsoft Service Engineer at Jalndhar checked it and said the UPS and the battery is O.K. If it is o.k then when don’t it give back up. Very strange arguments of Microtek Service providers.

Thanking you,

Yours faithfully,

(Rajneesh Madhok)

Registered Member CORE (CONSUMER ONLINE RESOURCE & EMPOWERMENT CENTRE),

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

RAILWAY ROAD,

PHAGWARA-144401 (PB)

PH:[protected]O), 268210 ®,[protected]

TELE-FAX:[protected], E-MAIL: [protected]@yahoo.com