[Resolved] Mobile Samsung

[Resolved] Mobile Samsung — Service

U Utpal Deka from Delhi, Delhi

Sir, One Samsung B-100 mobile purchased form a retailer shop at Assam Guwahati on 21/03/08. But thing is that one day it fall down from my pocket and broke its LCD. But it was working properly, means in coming n outgoing service and proper ring tone etc. on. When I contact its service centre they advise me that they do not have spares as the model is new and as the mobile does not cover the warranty so contact later. After a months ( 17.06.08 ) I again contact the service centre they received my mobile and give an estimate of Rs.360/- and ask to keep contact. After 10days later service centre ask me to collect my set, when they check it in front of me it was not working properly means, no proper display no sound etc. they force me to pay and receive it but I refused to pay without working condition they again prepare an estimate amount Rs.2416/-. I get shocked because the estimate is moor then the MRP of the model i.e. Rs. 1500/-. My question is this if they cannot make it by there service person they should not wastage of customers time, money and the mentality. This is not only the first case of regarding service to the non warranty service. The Service centre add. - Samsung Factory Service Centre, Orion Tower, 3Rd Floor, GS Road, Guwahati 781005 Ph No.[protected]. Work Order No. CG/25186 Date of Received 17-06-08 N.B. I m poor in literature please try to understand my English. Utpal Deka, Assam Guwahati[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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sameer gopal chebbi

from Koppal, Karnataka

Mobile Samsung — battery

i have purchesed mobile set local market shop M/S S.P. Traders, Ph. No.[protected], on the 1st June, 2009 Model No. SGH-C170, Within the 15 days the battery problem, I have enquired the shopkeeper but did not respond well, and I ask where is service centre, and at same browse the Samsung company web page, and at same time they do not have such facility to complaint directly company, and same time they do not give any contact address and phone no or even email address. How will give justis to me and how will care my complaint to who i will give complaint of battery not working properly and within 2 to 3 hours discharge completely even after 6 or 7 hours charging
yours sincerly
Sameer G Chebbi
H.No. 22, Snehit, Sanmati Nagar, Kelageri Road, Dharwad -580008, Karnataka, India

ehab eltouni

Mobile Samsung — maintenance during guarantee

Dear sir,
First of all I want to send u my congratulation for your kind brand in Egyptian market and all the varieties and merchandising mix u do. Iam really happy all my life to deal with your lovely brand specially in mobiles and T.V., need to tell you also that all the environment around me (family and friends)has many uses with your varieties you demand. But for sorry we can’t find anything completed, I think you have a big problem with the human factor in your company in customer service who deals with clients, because I will tell you my bad experience with them, lately I have a big problem with your maintenance agent in mesaddak street in Dokki , they are really irresponsible, and I can also say they are impolite and don’t know how to talk to client. because I have mobile still in the guarantee period and I had a problem with it so I gave it to them to fix and they do and put new software so it works for one day and stopped again and when I went back to the branch they took it and call me after 2 days and asked me to come , after that they told me that there is a liquid inside it long time ago and it needs maintenance with around 98%of his price so no need to do it, I tried hardly to tell them that it not happened and if it is true you should discover this since the first time , they badly said we will not do anything and you can go wherever you want to the or any place else. I couldn’t believe what I hear , is this the image of the big company all over the world and in Egypt. So I decided to send this letter just caring for the big name you’ve been built in many years and to give some attention to this factor which can destroy the company success. and also I know that you will take a quick action not just for me but to save your name from scratch in the market.
- attached you will have a copy of my mobile guarantee data.

Thanks a lot , hope to hear from you soon.

Ehab EL touni
Mobile : [protected]
E mail : [protected]@yahoo.com