[Resolved]  Model No. Whirlpool 19 Royal Genius — POOR SERVICE SUPORT

Whirlpool Complaints - Poor Services




Poor Services
Dear Sir/Madam,

I am Naeem Sheikh from Pune Maharashtra.
I have purchased a Whirlpool Refrigerators on 24 Feb 2009 with 5 Year Warranty from Reliance mart, Kharadi.

There were two things highlighted on this particular model : Fast cooling & no need of stabilizer.

On very second day of purchase I observe that ice was not forming properly and taking lot of time but when I asked reliance mart people they insured me there is no tecnical fault so i told him please log our complaint but he told me you dont worry & i[censored] will feel any problem in future we are here for resolution.

On 18 April09 when my refrigerator stops coolling completely i.e. no cooling & no ice forming then I logged official complain (Complain id:PN[protected]) on whirlpool service centre[protected].First of Mr. Yaseen from service center attended after 2-3 days and told me whirlpool has problem of late ice forming and it cannot be resolved completely .He done some gas filling etc but problem remains as it is continuously.
I one again raised complain (Complain no. PN[protected]), that too was not responded initially for 2-3 days then Mr. Shanka(service centre)came and told me that we will replace compressor and asked me to purchase stabilizer.When I told him that on you refrigrator it is written that it can withstands 160-260 V & stabilizer is not required then he told me that it is only written for attracting customers .

When I directly contacted Mr. Manoj/Mr. Yusuf service officers directly to replace either freeze as they could not able to rectify the problem, they simply denied .

I am daily calling customer care from that day onwards and according to them new compressor is not available.
Now they are neither solving cooling problem nor replacing freeze.

Pl. help me out.

Refrigerator Purchased from : Reliance Mart, Kharadi
Purchase date -24 FEB2009
Whrilpool Service customer ID :PN/C 0409/11642
Address:
Naeem Sheikh
Yash Bhawan
Behind Anand mangal Karalya
Vushrantwadi, Pune Maharashtra
Phone no. [protected]
Mail Id: naeem.[protected]@relianceada.com