[Resolved] Motilal Oswal — Square off Problem
Below Issue Im facing .
Please let me knowWhere I can get justice?
[protected] Forwarded message[protected]
From: Rajesh Jindal <[protected]@gmail.com>
Date: Oct 25, 2009a 10:09 PM
Subject: Regarding Query ID - XXXXXXXXXX
To: support <[protected]@motilaloswal.com>, [protected]@motilaloswal.com
This is Rajesh Jindal , Client code: S10227 , I did short sell trade of INDIABULLS REAL ESTATE as on date 21/10/2009, as on time 09:57:44 and order no [protected] and trade no 33353850.
I tried the buy orders during the trading hours and its not been placed because of technical Issues.(At the end of the day 'buy orders executed for 5000 INDIABULLS REAL ESTATE shares and it's took me for a huge loss (Almost Rs 95000 / - This buy orders not generated from my terminal, So I strongly feel I' am not responsible for the same)So I request you to Cancel the entire 'Buy' 'Sell' orders for the same day for the script INDIABULLS REAL ESTATE and revert all the money back into my account ASAP. Also Motilal Oswal should be in a position to give explanation about inconvenience I' m facing these days.
Hope to hear form you soon.
From: Sandhya Rai
Sent: Friday, October 24, 2009 6:10 PM
Subject: RE: NSE techincal problem_S10227
Yes, auto square off didn’t take place for some clients… loss reimbursement will be done within 2-3 days.
Sandhya Rai - (E-broking)
Motilal Oswal Securities Limited
Palm Spring Centre, 2nd Floor,
Next to D-Mart Supermarket, Link Road,
Malad West, Mumbai 400 064.
From: Khammer Sultana [mailto:khammer.[protected]@motilaloswal.com]
Sent: Friday, October 24, 2009 6:02 PM
To: Query; Obj Escalation
Cc:Manish A Patke; Sandhya Rai; Upendra Sharma; B Subash; Harit Oberoi; Srinivas Vippagunta
Subject: NSE techincal problem_S10227
This regards client Mr Rajesh Jindal , Client code: S10227 , as on online account with us. The client did short sell trade of INDIABULLS REAL EST L as on date 21/10/2009, as on time 09:57:44 and order no XXXXXXXXXXX and trade no XXXXXXXXXXX.
How were during the square off time the system brought 2500 share of INDIABULLS REAL EST L for interday at time of 3:28pm and also addional of 2500 share of INDIABULLS REAL EST L on same period for delivery .
These occureded due to the NSE techincal problem.
The client could not placed the order due to NSE techincal error .These was also confrimed by cse.
The client has recieved a loss of around RS 40,000/-.Kindly do the need full at the eailest.
Please find the attachment of the contact note.
Thanks & Regards,
Khammer Sultana | Back Office Executive | E-Broking
On Fri, Nov 7, 2009 at 2:40 PM, support <[protected]@motilaloswal.com> wrote:
With reference to the above mentioned subject, we would like to inform you that we have credited your account with Rs.32443.10/- on 06/11/2009. Please find below the calculation:
Scrip Name: Indiabulls Real Estate.
Total amount of shares excess purchased on 21/10/2009 = 353745.25/-
Total amount of shares sold on 22/10/2009 for settlement = 321302.15/-
Total Loss (Including brokerage and other charges) = 32443.10/-
For further clarification we request you to write back to us.
Assuring you for the best of services always.
Customer Service Team
Motilal Oswal Securities Ltd.
From: Rajesh Jindal ([protected]@gmail.com)
Date: Friday, November 07, 2009 03:44 PM
To: support ([protected]@motilaloswal.com)
Subject: Re: Fwd: Regarding Query ID - 899836
This is settled only the excess purchse.I put the buy order on Indiabulls Real Estate around 2:04 PM.But that order didnt executed. How you are going to settle that ?
On Mon, Nov 3, 2009 at 8:53 AM, Rajesh Jindal <[protected]@gmail.com> wrote:
My query is not rectified so far.I am waiting last 12 days to get resolve this Issue and seems noting happening from your end. I feel that I am not getting a proper customer care from Motilal oswal.Now I would like to close this account.( I already paid Rs 25000/- to open this account.).Please revert back all my amounts lossed on 21st technical issue and Reimberse the deposite of Rs 25000/- as well
Please do the needful ASAP.
The CSE team has given the correct response. We have done the very best to fulfill your requirements. There is no provision to compensate for the notional losses. I hope to have a cordial relationship with you as a client.
Harit Oberoi | VP | E-Broking
Motilal Oswal Securities Ltd
PJohnson Dye Works Compound, Plot : 6& 7,
Ramchandra Lane Extn., Kanchpada, Malad (West), Mumbai – 400 064
Mobile: +91-[protected] | DID: +[protected] | Board: +[protected] |
E Mail: [protected]@motilaloswal.com |
Complaint marked as Resolved Aug 14, 2020