[Resolved]  Motorola (Cell Phones) — Not satisfied with the service

Address:

Maharashtra

Hello! I Mr. Shreyas V. Nimbre. residing in Borivali (W). Mumbai-400092. I purchased an Motorola handset from ANUPAM MEGA STORE in the month of June 25th 2011. The cell phone cost was Rs. 1400 including all the tax/vat. The cell phone is still under warranty. Now the case is my cell had some technical problem so I enquired from just dial for the Motorola service center contact no and address. So they provided me an address of the service center in MULUND(W). As per the procedure I had given my cell phone to that respective service center. From there my cell phone was returned back to me within 1 week resolving the technical issue. Then after few weeks the same problem was araise and went to the MEGA STORE from where I purchased the handset and I got the address of an service center which is in BORIVALI(W). Again I had to keep my handset for an again 1 week and after 1 week i was been told that "your handset will be replaced and for the whole procedure it will take again 1 1week as the handset will be sent to the main center CHENNAI. I agreed for the same and the handset was replaced as per the said time period. But again after two days the same problem occured so contacted with the same service center from where the handset was replaced. After such a long hectic situation the service center is saying to submit the handset again to which I said that " I don'1t want to replace/repair the handset and gave them an alternative that i'll add some more money and issue me an new motorola handset to which they are not responding till date and just giving me reasons. Unfortunately the service center exceutive are not at all co-operative, helpful, etc. So now i just want you to help me with the same. For reply u can can contact me on [protected].