Motorola Fire Xt311 — NOT WORKING 19 DAYS AFTER PURCHASE/DELIVERY.

mrutylqu

from BHUBANESWAR, Odisha

Address:

Khordha, Odisha

PURCHASED ONE MOTOROLA FIRE XT311 MOBILE FROM infibeam.com THROUGH ONLINE PURCHASE CASH ON DELIVERY MODE AND RECEIVED ON 28.11.2011.

ON 17.12.2011 (19 DAYS AFTER PURCHASE) THE MOBILE BECAME DEFUNCT WITH TOUCH SCREEN NOT WORKING AND CAN NOT MAKE/RECEIVE CALLS.

CONTACTED INFIBEAM CUSTOMER CARE WHO SAID THEY CAN NOT DO ANYTHING AND ADVISED TO SEE MOTOROLA REPAIR SERVICE AT BHUBANESWAR 'SMART SERVICES' FOR WARRANTY REPAIR.

SMART SERVICE SAID THEY HAVE NOTED THE COMPLAIN AND ASKED FOR SPARES WHICH WILL TAKE 7 DAYS.THEY ADVISED ME TO CALL THEM ON PHONE BEFORE COMING FOR REPAIR.

NOW I AM WITH A DEFUNCT EXPENSIVE MOBILE(RS.8649/-) JUST 19 DAYS AFTER PURCHASE WAITING FOR REPAIR.

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Comments

ningdan

from Pune, Maharashtra

yes motorola needs a big comback if they want some competition wtih samsung. Recently i bought XT311 though it is very attractive in its configuration you will surely know the worst battery backup the slowest processor. sometimes it blink and become blank. when i complaint to the dealer they told to go to the motorola service centre but in vain. if motorola needs competition they should change something or else they will definitely erase itself from this mobile world.
Dinesh, Manipur