[Resolved] Motorola / Mobile — Old set has been provided for the service set | |||
I have purchased the Motorola fire XT on[protected] form the flipkart.The mobile set was having some minor problem like charging so,I gave it to Shivom Enterprises (Shop No.A5,A6,1st Floor,Devi palace,Opp. Raj Cinema,Old Delhi Road,Gurgaon(Haryana),India,ph[protected],Email [protected]@gmail.com) for getting it repaired on 03-Sep-2012. As a replacement of the original set I received a used and old set with different IMIE no on 26-sep-2012 whihc was clamed to be a new set by the service centre. I called Motorola care regrding this but instead of helping me they tried defended their service provider. However on my persistence to my claims I was asked to reach the service centre with my complain. I called up the service centre (i.e. Shivom Enterprises) to inform them about their false claims. I was taken aback by the audacity of the service executive to disconnect the call in the middle of the conversation. I would like to request a new and boxed set to be provided to me as a replacement for my original set. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I am having touch problem on my mototala MB526, with respect to which i have submitted my phone to motorola authorized service center.(address given below)
I am shocked to see my phone back, which is replaced with some old phone by service center saying that they have replace my phone with some other old phone having different IMI no.
I have few question.
1) If my phone having only touch problem why they change the mother board or complete phone with some old scrap phone.
2) If at all they need to change some part should not they use new parts as my phone is under warranty i have purchased it just 4month earlier.
3) M i not eligible for new phone if the phone is not repairable, why should i will accept some old phone with lots of scratches on the screen and old body.
Date submission to service center for repair 8th Oct, 2012 (Sr no 2591 (receipt in lieu of phone submission))
I am shocked to see my phone back, which is replaced with some old phone by service center saying that they have replace my phone with some other old phone having different IMI no.
I have few question.
1) If my phone having only touch problem why they change the mother board or complete phone with some old scrap phone.
2) If at all they need to change some part should not they use new parts as my phone is under warranty i have purchased it just 4month earlier.
3) M i not eligible for new phone if the phone is not repairable, why should i will accept some old phone with lots of scratches on the screen and old body.
Date submission to service center for repair 8th Oct, 2012 (Sr no 2591 (receipt in lieu of phone submission))
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