[Resolved]  Motorola — Mobile phone not repaired

Address:Delhi

I had submitted my mobile phone at the motorola service station in Lajpat nagar on 5th April 2013 for them to fix the screen. It suddenly got a patch of black and nothing was visible (like a pixel crash). No one has got back ever since. When I call them, either no one answers, or picks up the phone and says that the part that has to be replaced hasn't arrived from the company. It has almost a month and I am facing immense difficulty without a phone. The customer service number doesn't help much either.

Work order number: LP/MO/13/00023
Work order date: 5th April 2013, 12:51 pm
Model: MB865 - Edison (Motorola Atrix 2)
Serial number: L64ASC23FR
IMEI: [protected]
Service type: Warranty

Submitted at:
E-17, Lajpat nagar - 2, Central Market,
New Delhi
Phone:[protected]

Regards,
Sakshi Gambhir
M: [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Motorola — mobile phone is not working.

sir,
I had bought the motorola v3i razr mobile on 13/09/07.
The mobile has lot of problems, it hangs up sometimes, starts dailing the numbers from the phone book automatically etc. I had given the mobile for service thrice as it is under the warranty.
As the problem was not solved, i asked them for the replacement of the mobile.But the service centre people are reluctant.
Sir, kindly suggest me the steps i can take further.

Regards,
Santosh

Motorola — mobile phone

Bought a W270 Motorola mobile phone from a Subhiksha outlet in July. After three weeks the phone got switched off and could not be swiched on. The Subhiksha people did not respond properly. The service centre, which provided a very poor response, could not set it right. They changed the battery and in the shop it got switched on. But later it goes off and it does not get charged. It happened three times i.e changing a fresh battery
and when we reached home not working. They in the service centre say that there is some problem in the powre supply at home. But we are having a Nokia moble, a sSamsung mobile and an LG mobile. ther are getting charged properly.
What is the way out for ths?

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