[Resolved]  Motorola Mobility — Not refunding money on a defective product under warranty which has been in the service center for the past 3 months

Address:

Gurgaon, Haryana

I had bought a new MotorazrXT910 on 22nd November 2012 from flipkart.comwith
* IMEI : [protected]* *Model : SPYDER -XT910RAZR Serial No. M78ASE2BDK*
This phone switched off and would not charge beyond 0% from 18th of
December 2012 and was submitted at the service center Redington India
Limited E-17 Ground floor Lajpat Nagar Central Market, New Delhi 110024 on
28th December 2012* Work Order No. LP/MO/12/00960 LST/TIN No:[protected]*. I
had recieved the phone back on 10th January 2013 with no reciept from
Motorola. Upon requesting a lot I got the photocopy of the Customer Reciept
photocopy and one paper with barcode which I got stamped by them. This
phone has again switched off on 23rd January 2013 and is not charging its
stuck at 0% and wont switch on.
*complaint no:[protected] had been logged and the phone had been resubmitted at the service center and I had demanded my money back

Name: Shivom Enterprises

Address: Shop No. A5- A6, 1st Floor,
Sec-12, Devi Place, Opp Raj Cinema,
Old Delhi Road, Gurgaon .

Contact Number: [protected], [protected]

The Work order number is ON/MO/12/00878
The phone was submitted on Saturday 23/02/2013 at 15:45:49
IMEI NO: [protected]
Serial No: M78ASE2BDK

A new case was logged by Motorola Customer care[protected],[protected],[protected]



I had not recieved any information regarding my phone for two months and now suddenly Motorola sends me an email stating that I should collect my phone back.

1. I have demanded my money back but motorola outright refuses to give me a refund for a bad product which had to be submitted twice in three months and the phone was at service center for more than two months

2. The Customer Support is not at all supportive, the service centres are all outsourced to Redington which does not provide any document which is stamped by Motorola

3. Motorola Customer support is always clueless and there is no one I can talk to who can help me with the refund.

I should not be forced to take the phone back and my money should be returned in full to my bank account at the earliest

* and have never got any followup calls or emails regarding my issue. No
one providing service at motorola seems to know what they are supposed to
do. The only advice I get is to send an email and go to the service center.
I am very unhappy with Motorola phone and would like my money back as soon
as possible. Motorola service centers are extremely unproffessional the
call centers have rude employees and they dont really help. The phone
numbers provided of the regional manager Pravin Kumar, nobody picks the
call it automatically gets diverted to a recorded message and the call
disconnects. (Recorded Phone conversations can be provided on request)
I demand a cash back in full on the bills which I have attached to this