[Resolved]  Motorola Phone — Not Adequate Service

I HAD BOUGHT A MOTOROLA CELL
DATE OF MANUFACTURING OCT 2007

RSN NO. RMRMSI400014

MSN NO. G1DAMV24K7

MDN NO. [protected]

CUSTOMER NAME ZANDRA SEQUEIRA
CONTACT PERSON ZANDRA SEQUEIRA
TEL NO [protected]
ADDRESS KOREGOAN PARK, PUNE 411001

PART OF PURCHASE O[censored]NIT 18/12/2007

ENGINEER'S REMARKS
HANDSET DEAD DOA APPROVED BY MOROROLA

I HAD GIVEN IT TO JOHNSON FOR REPAIRS THE UNIT THAT DOES REPAIRS
ON 20/1/2008 HIS TEL NO IS [protected]

DOA STICKER NO 20327
WORK ORDER NUMBER PU/MO/08/06503
PURCHASE /INVOICE DATE 24/10/08

DATE IN 24/10/08
MODEL V9M
DATE OF MANUFACTURING OCT 2007
RSN NO RMRMSI400014
MSN NO G2OAHV24K7
MDN NO [protected]

AS U CAN C I PURCHASED THIS SET IN 2007 AND
PAID OVER 19,000/
I AM RUNNING ABOUT FROM THE SEVICE CENTRE THAT
IS JOHNSON ON FC ROAD
THEN TO VARIOUS OUTLETS FOR REPLACEMENTS AS
JOHNSON HAD SENT ME TOO AND NOTHING HAPPENED
NOW IT IS BETWEEN MOTOROLA AND RELIANCE AS
PRAVIN WHO HEADS THE MOTOROLA IS BOMBAY
TOLD ME THAT IT IS THE DUTY OF RELIANCE THAT
IS RAVINDRA WHO HAS NOW BEEN TRANSFERRED
TO BOMBAY TO GIVE ME THE REPLACEMENT
WITH A WARRANTRY FOR 1 YEAR
EACH 1 IS PUSHING THE BUCK
MOTOROLA THAT IS PRAVIN SAYS THAT
RELIANCE PURCHASE THE HANDSETS FROM MOTOROLA
AND SO IT IS RELIANCE DUTY TO GIVE ME A REPLACEMENT
WITH A WARRANTRY
I HAVE GONE ON A NUMBER OF CONFERENCE CALLS WITH
PRAVIN MOTOROLA AND RAVINDRA RELIANCE BOTH TALK
VERY SWEETLY BUT HOWEVER I AM IN SQUARE 1
RELIANCE GAVE ME A PIECE ABOUT 3 WEEKS AGO
WITH NO WARRANTRY
I TOLD THEM I WILL NOT BE ABLE TO SELL THIS HANDSET
AND SHOULD I USE IT AND IT GOES DEAD AGAIN THEN
WHAT DO I DO
IF THIS IS NEW THEN I NEED A WARRANTRY FOR IT FOR
1 YEAR THEY PROMISED BUT TILL DATE NOTHING IS DONE

THE HEAD OFFICE IS THE THE USA
I CHECKED THE SITE BUT DO NOT KNOW HOW TO GO TO THE
CUSTOMER COMPLAINTS

BETWEEN
PRAVIN MOTOROLA AND RAVINDRA RELIANCE I THOUGT
IT WAS ALL SORTED OUT AND I JUST HAD TO PICK UP THE
HANDSET
ALSO LET ME TELL U THE BOX WAS VERY OLD FADED BOX
I ASKED AMIT THE SERVICE ENGINEER AT RELIANCE AT
GODREJ MELINIIUM AS TO WHY IT LOOKED SO OLD AMIT
SAID IT WAS LYING IN THE STORE ROOM I TOLD HIM WOULD
HE BUY A SET LOOKING AT THE BOX HE JUST SMILED

THANKS, DO HELP ME
ZANDRA